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# Head of Digital Transformation with a FinTech Firm – Charlotte, NC


Role Overview for Head of Digital Transformation with a FinTech Firm – Charlotte, NC
JRG Partners is proud to partner with a premier, rapidly growing FinTech organization in Charlotte, NC, in their search for a visionary and transformative Head of Digital Transformation. This is a critical executive leadership position for an individual who is passionate about leveraging technology to redefine the future of financial services. Our client is a market leader known for its innovative solutions and customer-centric approach, and they are seeking a leader to architect and execute a comprehensive digital strategy that will propel them to the next stage of growth and industry leadership.
As the Head of Digital Transformation, you will be the central force driving the evolution of the company’s digital capabilities. Reporting directly to the Chief Executive Officer, you will have enterprise-wide responsibility for conceiving, developing, and implementing a cohesive digital roadmap. This role requires a unique blend of strategic vision, deep technological expertise, exceptional leadership, and a profound understanding of the FinTech landscape.
You will be responsible for reimagining customer experiences, optimizing internal operations through automation and data analytics, and fostering a culture of continuous innovation. This is a highly visible role with the authority to influence every facet of the business, from product development and marketing to operations and customer service. You will be instrumental in building a sustainable competitive advantage by ensuring the organization is at the forefront of technological advancement and digital excellence.
Key Responsibilities of Head of Digital Transformation with a FinTech Firm – Charlotte, NC
The Head of Digital Transformation will have a broad and impactful mandate. Key responsibilities include:
Develop and Execute Enterprise Digital Strategy
You will own the creation, articulation, and execution of a clear and compelling digital transformation vision and roadmap. This strategy will align with and accelerate the company’s overall business objectives, focusing on market expansion, customer acquisition, operational efficiency, and revenue growth. You will conduct market analysis, competitive assessments, and technology trend evaluations to ensure the strategy remains relevant and forward-thinking.
Champion Technological Innovation
Act as the primary advocate for adopting and integrating emerging technologies. You will lead research and development initiatives into areas such as Artificial Intelligence (AI), Machine Learning (ML), blockchain, advanced analytics, and cloud-native architectures. Your role is to identify technologies that can create tangible business value and lead pilot programs and proof-of-concepts to validate their potential before full-scale implementation.
Lead Cross-Functional Transformation Initiatives
Drive collaboration across all business units, including Product, Engineering, Marketing, Sales, Operations, and Compliance. You will lead a portfolio of strategic digital projects, ensuring they are delivered on time, within budget, and to the highest quality standards. This involves breaking down silos and fostering a unified approach to digital change.
Reimagine the Customer Experience (CX)
Place the customer at the center of all digital initiatives. You will be responsible for architecting and delivering seamless, personalized, and intuitive customer-centric digital experiences across all touchpoints, including web, mobile, and third-party integrations. This includes leveraging data and analytics to gain deep customer insights and continuously iterate on the customer journey.
Drive a Data-Driven Culture
Establish a robust data governance framework and champion the use of data analytics and business intelligence to inform strategic decisions. You will work to democratize data across the organization, providing teams with the tools and insights they need to monitor performance, identify trends, and uncover new opportunities.
Oversee Change Management and Cultural Adoption
A successful digital transformation is as much about people as it is about technology. You will develop and lead a comprehensive change management program to foster a digital-first mindset throughout the organization. This includes communication plans, training programs, and incentive structures to ensure employee buy-in and adoption of new processes and tools.
Manage Technology Partnerships and Vendor Ecosystem
Identify, evaluate, and manage strategic relationships with technology vendors, startups, and other external partners. You will build an ecosystem of innovation that extends beyond the company’s internal capabilities, ensuring access to best-in-class solutions and expertise.
Ensure Financial and Performance Accountability
Develop business cases for digital investments, defining key performance indicators (KPIs) and metrics to measure success and demonstrate return on investment (ROI). You will be responsible for managing the digital transformation budget and reporting on program performance to the executive team and board of directors.
Build and Mentor a High-Performing Team
Recruit, lead, and develop a team of digital strategists, project managers, and subject matter experts. You will foster a collaborative, innovative, and results-oriented team culture, providing mentorship and career development opportunities to build the next generation of digital leaders within the company.
Requirements for the Head of Digital Transformation with a FinTech Firm – Charlotte, NC
We are seeking a seasoned executive with a proven track record of leading successful, large-scale digital transformations. The ideal candidate will possess the following qualifications:
Executive Experience
A minimum of 15 years of professional experience, with at least 8-10 years in a senior leadership role specifically focused on digital strategy, technology innovation, or business transformation within the FinTech or financial services industry.
Educational Background
A Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field is required. An MBA or other advanced degree is strongly preferred.
Deep FinTech and Financial Services Acumen
An expert-level understanding of the financial services landscape, including banking, payments, lending, or wealth management. Familiarity with the regulatory environment (e.g., FDIC, OCC, CFPB) and its impact on digital initiatives is essential.
Technical Proficiency
While this is a strategic role, a strong technical foundation is crucial. You should have a deep understanding of modern technology architectures, including cloud computing (AWS, Azure, GCP), API-driven ecosystems, microservices, data science, AI/ML applications, and cybersecurity principles.
Strategic and Visionary Thinker
Demonstrated ability to think strategically, anticipate future trends, and translate a long-term vision into a tangible and actionable plan. You must be able to connect the dots between technology, business operations, and customer needs.
Exceptional Leadership and Influence
Proven ability to lead and inspire large, cross-functional teams in a matrixed environment. You possess outstanding communication, presentation, and interpersonal skills, with the ability to influence and build consensus among a wide range of stakeholders, from engineers to C-level executives.
Change Management Expertise
A successful track record of leading complex change initiatives and driving cultural shifts within an organization. You understand the human element of transformation and know how to bring people along on the journey.
Results-Oriented Mindset
A strong focus on execution and delivering measurable business outcomes. You are adept at defining KPIs, managing budgets, and holding teams accountable for results.
Benefits & Perks Offered
Our client offers a highly competitive and comprehensive compensation and benefits package designed to attract and retain top-tier executive talent. This includes:
Executive Compensation
A competitive base salary, significant annual performance-based bonus, and a substantial long-term equity incentive package.
Comprehensive Health & Wellness
Premium medical, dental, and vision insurance plans for you and your dependents, along with a generous health savings account (HSA) contribution.
Retirement Planning
A 401(k) retirement plan with a strong company matching program.
Generous Time Off
A flexible and generous paid time off (PTO) policy, in addition to company-paid holidays.
Professional Development
A significant annual budget for conferences, executive education, certifications, and other professional development opportunities.
Work Environment
A modern, collaborative office space in the heart of Charlotte, NC, with flexible hybrid work arrangements.
Additional Perks
Wellness stipends, paid parental leave, employee assistance programs, and company-sponsored social events.
How to Apply
This is a retained search being conducted exclusively by JRG Partners. If you are a transformative leader with the vision and experience to drive the future of a leading FinTech firm, we encourage you to apply. To be considered for this confidential opportunity, please submit your resume and a cover letter detailing your relevant experience. For more information about our expertise in this sector, please visit the JRG Partners’ Financial Technology executive search practice page. We look forward to reviewing your application.