As Global Head of Research & Leadership Advisory at JRG Partners, I have compiled these interview questions to ask when hiring a VP of Customer Success from the patterns across hundreds of executive assessments. The VP of Customer Success interview fails predictably: fluent […]
Category Archives: For Employers
07
Jul
Jul
As Global Head of Research & Leadership Advisory at JRG Partners, I offer this guide to CHRO KPIs and performance measurement for the boards and CEOs who own the review. A role is governed by what its scorecard rewards, so the scorecard deserves the same rigor as the hire. […]
Executive KPIs, For Employers
How to Measure Chief Operating Officer (Healthcare) Performance: KPIs, Scorecards, and Benchmarks
07
Jul
Jul
As Global Head of Research & Leadership Advisory at JRG Partners, I wrote this guide to how to measure Chief Operating Officer (Healthcare) performance because the measurement question decides the hiring question: boards that cannot say how they will judge the role cannot […]
Executive KPIs, For Employers
How to Measure VP of Customer Success Performance: KPIs, Scorecards, and Benchmarks
07
Jul
Jul
As Global Head of Research & Leadership Advisory at JRG Partners, I wrote this guide to how to measure VP of Customer Success performance because the measurement question decides the hiring question: boards that cannot say how they will judge the role cannot reliably select for […]
Executive Onboarding, For Employers
The First 90 Days: An Onboarding Roadmap for a Chief Data Officer
07
Jul
Jul
As Global Head of Research & Leadership Advisory at JRG Partners, I offer this Chief Data Officer onboarding plan for the first 90 days for both the incoming executive and the leader receiving them. Executive transitions fail predictably, too fast on judgment, too slow on […]
Executive Onboarding, For Employers
The First 90 Days: An Onboarding Roadmap for a VP of Supply Chain
07
Jul
Jul
As Global Head of Research & Leadership Advisory at JRG Partners, I built this 90-day onboarding roadmap for a VP of Supply Chain from the transitions that succeeded and the autopsies of those that did not. The first ninety days are asymmetric: credibility built early compounds […]
Executive Onboarding, For Employers
The First 90 Days: An Onboarding Roadmap for a VP of Product Management
07
Jul
Jul
As Global Head of Research & Leadership Advisory at JRG Partners, I built this 90-day onboarding roadmap for a VP of Product Management from the transitions that succeeded and the autopsies of those that did not. The first ninety days are asymmetric: credibility built early […]
For Employers, Industry Insights
Succession Planning in Oil & Gas: Building a Leadership Pipeline Before You Need It
07
Jul
Jul
As Global Head of Research & Leadership Advisory at JRG Partners, I wrote this guide on succession planning in Oil & Gas because the sector’s leadership transition is colliding with a demographic and capability one. The industry’s talent pipeline thinned during downturns and the […]
For Employers, Industry Insights
Succession Planning in Automotive & EV: Building a Leadership Pipeline Before You Need It
07
Jul
Jul
As Global Head of Research & Leadership Advisory at JRG Partners, I wrote this guide on succession planning in Automotive & EV because the sector’s leadership transition is colliding with a demographic and capability one. The transition has made a generation of […]
For Employers, Industry Insights
Succession Planning in Trucking & Transportation: Building a Leadership Pipeline Before You Need It
07
Jul
Jul
As Global Head of Research & Leadership Advisory at JRG Partners, I wrote this guide on succession planning in Trucking & Transportation because the sector’s leadership transition is colliding with a demographic and capability one. Family-owned and founder-led carriers dominate […]