Role Overview for COO, Behavioral Health Network – Phoenix, AZ
JRG Partners is proud to partner with a premier, multi-site behavioral health network in their search for a visionary and results-oriented Chief Operating Officer (COO). Based in the vibrant and rapidly growing metropolitan area of Phoenix, Arizona, our client is a cornerstone of the community, providing a comprehensive continuum of care for individuals and families facing mental health and substance use challenges. This is a rare opportunity for a seasoned healthcare executive to step into a pivotal leadership role, drive operational strategy, and make a profound impact on the well-being of thousands.
The incoming COO will serve as the operational cornerstone of the organization, reporting directly to the Chief Executive Officer (CEO) and working in close collaboration with the executive leadership team. You will be entrusted with the overall responsibility for the day-to-day operations across all service lines and locations, ensuring the delivery of high-quality, patient-centered care in a fiscally responsible manner. This role demands a leader who is not only an expert in operational efficiency and financial management but also deeply passionate about the mission of behavioral healthcare. You will be the driving force behind translating the organization’s strategic vision into tangible, effective operational realities.
Our client fosters a culture of compassion, innovation, and clinical excellence. They are seeking a COO who can champion this culture, inspiring and empowering a dedicated team of clinical and administrative professionals. The ideal candidate will be a strategic thinker with a proven track record of scaling operations, optimizing complex workflows, and navigating the intricate regulatory landscape of modern healthcare. You will be instrumental in positioning the network for sustainable growth, expanding its reach, and solidifying its reputation as a leader in behavioral health services throughout the Southwest.
Key Responsibilities of COO, Behavioral Health Network – Phoenix, AZ
The Chief Operating Officer will have a broad and dynamic range of responsibilities, encompassing strategic leadership, financial stewardship, and operational oversight. Success in this role requires a hands-on approach combined with high-level strategic planning.
Strategic and Operational Planning
Collaborate with the CEO and executive team to develop and execute long-term strategic plans. Translate strategy into actionable operational goals, performance metrics, and key performance indicators (KPIs) to drive organizational success and growth.
Clinical Operations Management
Provide executive oversight for all clinical and programmatic operations across multiple facilities, including inpatient, outpatient, residential, and telehealth services. Ensure seamless care coordination and integration of services to optimize patient outcomes.
Quality, Compliance, and Risk Management
Uphold the highest standards of care by championing a robust quality improvement program. Ensure full compliance with all federal, state, and local regulations, as well as accreditation standards from bodies such as The Joint Commission or CARF. Proactively identify and mitigate operational and clinical risks.
Financial Acumen and Performance
Assume P&L responsibility for all operational departments. Develop and manage annual operating budgets, ensuring financial targets are met. Drive initiatives to enhance revenue cycle management, control costs, and improve overall financial health without compromising care quality.
Leadership and Talent Development
Lead, mentor, and develop a high-performing team of senior operational leaders. Foster a collaborative, accountable, and positive work environment that attracts and retains top talent. Champion professional development and continuous learning throughout the organization.
Process Improvement and Efficiency
Continuously assess and refine operational workflows and processes to enhance efficiency, productivity, and patient satisfaction. Leverage data analytics and technology to inform decision-making and drive performance improvement.
Technology and Infrastructure Oversight
Oversee the organization’s technology infrastructure, including the Electronic Health Record (EHR) system. Champion the adoption of innovative technologies that improve clinical care, operational efficiency, and the patient experience.
Stakeholder and Community Engagement
Build and maintain strong, positive relationships with key stakeholders, including medical staff, community partners, payers, and regulatory agencies like the Substance Abuse and Mental Health Services Administration (SAMHSA). Represent the organization in the community and at industry events.
Requirements for the COO, Behavioral Health Network – Phoenix, AZ
We are seeking a distinguished leader whose experience and skills align with the significant responsibilities of this role. The following qualifications are essential for consideration:
Educational Background
A Master’s degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), or a related field is required.
Executive Experience
A minimum of 10 years of progressive senior-level leadership experience within a complex healthcare organization. At least 5 of these years must be in a behavioral health or integrated care setting.
Proven COO Track Record
Demonstrable experience serving as a COO, Vice President of Operations, or a similar executive role within a multi-site healthcare system is strongly preferred.
Regulatory Expertise
Deep and current knowledge of the behavioral health regulatory environment, including HIPAA, CMS regulations, and state-specific licensing requirements. Experience with accreditation processes (JCAHO, CARF) is critical.
Financial and Analytical Skills
Exceptional financial acumen with extensive experience in budgeting, financial analysis, P&L management, and revenue cycle optimization. Strong analytical skills with the ability to use data to drive strategic decisions.
Leadership Qualities
A dynamic and inspirational leader with a proven ability to build, manage, and motivate high-performing teams. Must possess superior communication, interpersonal, and presentation skills.
Strategic Vision
Demonstrated ability to think strategically, anticipate future trends, and develop innovative solutions to complex operational challenges.
Location
Candidates must be currently residing in or willing to relocate to the greater Phoenix, AZ area.
Benefits & Perks Offered
Our client is committed to investing in their leadership team and offers a comprehensive and highly competitive compensation and benefits package, designed to support your professional and personal well-being. This includes:
Executive Compensation
A highly competitive base salary commensurate with experience, coupled with a significant annual performance-based bonus incentive plan.
Comprehensive Health and Wellness
A robust benefits package including medical, dental, and vision insurance for you and your dependents, a flexible spending account (FSA), and a health savings account (HSA).
Retirement and Financial Security
A 401(k) retirement savings plan with a generous employer match to help you plan for your future. Company-paid life insurance and short-term/long-term disability coverage.
Work-Life Balance
A generous paid time off (PTO) policy, including vacation, sick leave, and paid holidays, to ensure you have time to recharge.
Professional Growth
A substantial allowance for continuing education, professional memberships, and attendance at key industry conferences to support your ongoing development as a leader.
Relocation Assistance
A comprehensive relocation package is available for the selected candidate and their family to facilitate a smooth transition to Phoenix.
How to Apply
This is a confidential search being conducted exclusively by JRG Partners. If you are a transformational healthcare leader ready to take on this challenging and rewarding opportunity, we encourage you to apply. To express your interest, please submit your resume and a compelling cover letter detailing your qualifications and your vision for this role.
All applications will be treated with the strictest confidence. To learn more about our expertise in this sector and to submit your application, please connect with our dedicated healthcare executive search team. Our client is an Equal Opportunity Employer and values diversity in its workforce. We are committed to creating an inclusive environment for all employees.
