Role Overview for EVP, Head of Digital Channels with a Regional Bank – Charlotte, NC
JRG Partners is proud to partner with a premier, growth-oriented regional bank in their search for an Executive Vice President (EVP), Head of Digital Channels. Based in the vibrant banking hub of Charlotte, NC, this executive will serve as the principal architect of the bank’s digital future. This is a transformative leadership role for a visionary executive who understands that the future of banking is not just about technology, but about creating seamless, intuitive, and deeply personal customer experiences.
The successful candidate will assume full ownership of the bank’s digital ecosystem, including online banking, mobile applications, digital payments, ATM network, and emerging channel technologies. You will be responsible for developing and executing a comprehensive, multi-year digital strategy that aligns with the bank’s overall corporate objectives, drives customer acquisition and engagement, and solidifies its position as a market leader. This role requires a dynamic leader who can balance long-term strategic vision with flawless operational execution. You will lead a talented team of professionals and collaborate extensively with executive peers across Technology, Marketing, Retail, Operations, and Compliance to deliver a cohesive and best-in-class customer journey. If you are a passionate advocate for the customer and a proven leader in digital banking innovation, we invite you to explore this exceptional opportunity to make a lasting impact on a respected financial institution.
Key Responsibilities of EVP, Head of Digital Channels with a Regional Bank – Charlotte, NC
The EVP, Head of Digital Channels will have a broad and impactful scope of responsibilities, encompassing strategy, product innovation, customer experience, and team leadership.
Digital Strategy & Visionary Leadership
Develop, articulate, and execute a forward-thinking digital channel strategy that supports business growth, enhances customer loyalty, and drives operational efficiency. Own the P&L for the digital channels, including budgeting, forecasting, and performance management to ensure all initiatives deliver a strong ROI.
Product Management & Innovation
Oversee the entire lifecycle of all digital products and services, from ideation and business case development to launch, enhancement, and eventual sunset. Champion an agile, data-driven product development culture. Continuously scan the market for emerging technologies, fintech partnerships, and innovative solutions that can enhance the bank’s digital offerings.
Customer Experience (CX/UX) Excellence
Serve as the ultimate champion for the digital customer. Utilize data analytics, user research, A/B testing, and customer feedback to gain deep insights into user behavior and needs. Lead the design and implementation of a frictionless, personalized, and intuitive user experience across all digital touchpoints.
Cross-Functional Collaboration
Partner closely with the Chief Information Officer (CIO) and IT teams to ensure the digital platforms are secure, scalable, and reliable. Collaborate with the Chief Marketing Officer (CMO) to develop and execute integrated marketing campaigns that drive digital adoption, engagement, and conversion. Work with retail and commercial banking leaders to ensure a seamless omnichannel experience for all customers.
Performance Analytics & Reporting
Establish and monitor key performance indicators (KPIs) for all digital channels, including customer adoption rates, engagement metrics, transaction volumes, application completion rates, and customer satisfaction scores (NPS). Provide regular, insightful reporting to the executive leadership team and the Board of Directors on the performance and strategic direction of the digital channels.
Risk Management & Compliance
Ensure all digital products, services, and processes are in full compliance with banking regulations and industry best practices. Work proactively with Compliance, Legal, and Risk departments to identify and mitigate potential risks associated with digital banking, including fraud, cybersecurity, and data privacy.
Team Development & Mentorship
Lead, mentor, and develop a high-performing team of digital professionals, including product managers, UX/UI designers, and digital strategists. Foster a culture of innovation, collaboration, continuous learning, and accountability within the digital channels group.
Requirements for the EVP, Head of Digital Channels with a Regional Bank – Charlotte, NC
We are seeking a seasoned and accomplished executive with a proven track record of success in leading digital transformation within the financial services industry.
Experience
A minimum of 15 years of progressive experience in financial services, with at least 10 years in a senior leadership role focused specifically on digital strategy, digital product management, or digital channels within a bank or credit union.
Strategic Acumen
Demonstrated ability to develop and execute a successful, large-scale digital strategy that produced measurable business results, such as increased customer acquisition, improved engagement, and revenue growth. Full P&L management experience is required.
Technical & Product Expertise
Deep understanding of the modern digital banking technology stack, including core banking integrations, API strategies, mobile application development (iOS and Android), and web technologies. Extensive experience with agile product development methodologies is essential.
Customer-Centric Mindset
A genuine passion for understanding and serving the customer. Proven experience using design thinking, user research, and data analytics to build exceptional digital customer experiences. You should be fluent in the language of CX, UX, and UI.
Leadership & Influence
Exceptional leadership skills with the ability to inspire and motivate a diverse team. Proven ability to build strong, collaborative relationships and influence stakeholders at all levels of the organization, from the front line to the C-suite and the Board.
Analytical Skills
Strong quantitative and analytical skills. You must be comfortable diving deep into data to uncover insights, measure performance, and make informed, strategic decisions. Expertise with analytics platforms (e.g., Google Analytics, Adobe Analytics) and business intelligence tools is highly desirable.
Communication Skills
Outstanding written, verbal, and presentation skills. The ability to articulate a complex vision and strategy in a clear, concise, and compelling manner to a wide variety of audiences.
Education
A Bachelor’s degree in Business Administration, Finance, Marketing, Computer Science, or a related field is required. An MBA or other advanced degree is strongly preferred.
Industry Knowledge
You must stay current with the latest trends in digital banking transformation, including developments in fintech, artificial intelligence, machine learning, and digital payments.
Benefits & Perks Offered
Our client is committed to attracting and retaining top executive talent and offers a highly competitive compensation and benefits package, including:
Executive Compensation
A competitive base salary, annual performance-based bonus, and a long-term incentive plan (LTIP) designed to reward strategic success.
Comprehensive Health & Wellness
Premium medical, dental, and vision insurance plans for you and your eligible dependents.
Retirement Savings
A robust 401(k) plan with a generous company match to help you plan for your future.
Work-Life Balance
An executive-level paid time off (PTO) policy, paid company holidays, and flexible scheduling options.
Relocation Assistance
A comprehensive relocation package is available for the ideal candidate moving to the Charlotte area.
Professional Development
A significant budget for continuing education, industry conferences, and professional certifications to support your ongoing growth.
Community Involvement
Paid time off for volunteering and company-sponsored community engagement initiatives.
How to Apply
JRG Partners is exclusively managing this executive search. To be considered for this pivotal leadership role, please submit your resume and a cover letter detailing your experience in leading digital banking initiatives. We are looking for leaders who can demonstrate a clear track record of driving growth and innovation. Qualified candidates will be contacted for an initial confidential discussion.
