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# VP, Global Operations with an E-commerce Retailer – Indianapolis, IN


Role Overview for VP, Global Operations with an E-commerce Retailer – Indianapolis, IN
JRG Partners is proud to partner with a premier, high-growth e-commerce retailer in their exclusive search for a transformative Vice President of Global Operations. Based in the strategic logistics hub of Indianapolis, IN, this executive will serve as the chief architect of the company’s operational backbone, responsible for creating a world-class, scalable, and customer-centric global supply chain and fulfillment infrastructure. This is a pivotal leadership role for a seasoned executive who thrives in a fast-paced, innovative environment and is passionate about building the systems and teams necessary to support exponential growth.
The ideal candidate is a strategic visionary with a deep, hands-on understanding of every facet of e-commerce operations. You will be responsible for the entire physical and digital journey of our products, from procurement and inventory management to warehouse operations, global logistics, and final-mile delivery. Reporting directly to the Chief Operating Officer, the VP of Global Operations will be a key member of the executive team, contributing to the overall business strategy while leading a large, multi-disciplinary organization. Your mission is to drive efficiency, reduce costs, and enhance the customer experience through operational excellence, technological innovation, and inspirational leadership. You will inherit a talented team and be empowered to shape the future of the company’s operational capabilities, ensuring they remain a competitive advantage in a crowded marketplace.
Key Responsibilities of VP, Global Operations with an E-commerce Retailer – Indianapolis, IN
The Vice President of Global Operations will have a broad and impactful scope of responsibilities, including but not limited to:
Strategic Leadership & Execution
Develop, articulate, and execute a comprehensive global operations strategy that aligns with the company’s ambitious growth targets. Translate business objectives into actionable operational plans, establishing clear KPIs and metrics to monitor performance and drive continuous improvement across all functions.
End-to-End Supply Chain Management
Assume full ownership of the global supply chain, including demand planning, forecasting, procurement, and inventory management. Optimize inventory levels across a complex network of distribution centers to maximize availability while minimizing carrying costs and stockouts.
Logistics & Fulfillment Excellence
Oversee all domestic and international logistics, warehousing, and fulfillment operations. Manage relationships with 3PL partners, freight carriers, and other vendors to ensure best-in-class service levels, cost-effectiveness, and on-time delivery. Drive initiatives to optimize warehouse layouts, picking processes, and packing standards.
Global Expansion & International Trade
Spearhead the operational strategy for international market expansion. Navigate the complexities of cross-border logistics, customs brokerage, import/export regulations, and international trade compliance to ensure a seamless experience for our global customers.
Process Optimization & Scalability
Champion a culture of continuous improvement by implementing robust operational methodologies such as Lean, Six Sigma, and other process engineering principles. Identify and eliminate bottlenecks, streamline workflows, and build scalable systems that can support a significant increase in order volume and SKU complexity.
Financial Acumen & Budget Management
Develop and manage the multi-million dollar global operations budget with full P&L responsibility. Conduct rigorous financial analysis to identify cost-saving opportunities and drive margin improvements. Prepare and present detailed performance reports and financial forecasts to the executive team and board.
Team Development & Leadership
Lead, mentor, and inspire a large, geographically dispersed team of operations professionals. Foster a culture of accountability, collaboration, and high performance. Attract, retain, and develop top-tier talent to build a world-class operations organization.
Technology & Systems Innovation
Partner with the technology team to evaluate, select, and implement cutting-edge operational systems, including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and Order Management Systems (OMS). Champion automation and robotics where appropriate to enhance efficiency and accuracy.
Customer Experience Obsession
Ensure that all operational processes are designed with the customer at the center. Drive improvements in order accuracy, shipping speed, and packaging quality to deliver an exceptional unboxing experience that builds brand loyalty and encourages repeat business.
Requirements for the VP, Global Operations with an E-commerce Retailer – Indianapolis, IN
We are seeking a candidate with a proven track record of success in scaling operations within a dynamic, customer-focused environment. The qualifications for this role are rigorous and reflect the seniority and impact of the position.
Executive Experience
A minimum of 15+ years of progressive experience in operations and supply chain management, with at least 7 years in a senior leadership capacity (VP, SVP, or similar) overseeing large, complex operations.
Industry Background
Deep and direct experience within the direct-to-consumer (DTC) e-commerce, omni-channel retail, or CPG industries is mandatory. The candidate must understand the unique challenges and velocity of a high-volume, digital-first business.
Educational Foundation
A Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or a related field is required. An MBA or other advanced degree is highly preferred.
Proven Scaling Expertise
Demonstrable success in scaling operations for a company that has experienced rapid growth. You must be able to provide specific examples of how you built processes, teams, and infrastructure to support a 2x, 5x, or 10x increase in business volume.
Technical & Analytical Skills
Mastery of operational KPIs and metrics. Strong analytical skills with the ability to use data to drive strategic decisions. Extensive experience with modern ERP systems and a deep understanding of WMS/TMS technologies and their implementation.
Global Mindset
Verifiable experience managing international supply chains, including sourcing from overseas, managing freight forwarders, and navigating international trade compliance and customs.
Leadership & Communication
Exceptional leadership qualities with the proven ability to manage, develop, and motivate a large team. Superior communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels, from the warehouse floor to the boardroom.
Financial Acumen
Strong command of financial principles, including extensive experience with P&L management, budgeting, and forecasting for a significant operational cost center.
Benefits & Perks Offered
Our client offers a highly competitive and comprehensive compensation and benefits package designed to attract and retain top executive talent. This includes:
Executive Compensation
A competitive base salary complemented by a significant annual performance-based bonus and a meaningful long-term equity incentive package.
Comprehensive Health Coverage
Premium medical, dental, and vision insurance plans for you and your eligible dependents, with a substantial portion of the premiums paid by the company.
Retirement Savings
A 401(k) retirement plan with a generous company matching contribution to help you plan for your future.
Generous Time Off
A flexible and generous Paid Time Off (PTO) policy, in addition to paid company holidays, to support a healthy work-life balance.
Relocation Assistance
A comprehensive, executive-level relocation package is available for the successful candidate and their family to move to the vibrant Indianapolis area.
Employee Discounts
Significant discounts on all company products, allowing you to enjoy the brand you help build.
Professional Growth
A budget for professional development, including conferences, certifications, and executive coaching, to support your continued growth.
Impactful Work
The unparalleled opportunity to make a lasting impact on a beloved brand and shape the future of a rapidly growing global company.
How to Apply
JRG Partners is the sole and exclusive recruitment partner for this critical executive search. All inquiries, nominations, and applications will be handled with the strictest confidence. If you are a visionary operations leader with a passion for e-commerce and a track record of building scalable, world-class systems, we encourage you to apply.
To learn more about our expertise in recruiting top-tier executives for roles like this, please visit our Supply Chain & Operations Executive Search practice page. Interested candidates should submit their resume and a cover letter detailing their relevant experience for immediate consideration.
Our client is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.