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# SVP, Global Operations with a PE-Backed Service Provider – Chicago, IL


Role Overview for SVP, Global Operations with a PE-Backed Service Provider – Chicago, IL
JRG Partners, a premier executive search firm, has been exclusively retained to identify a transformative Senior Vice President (SVP) of Global Operations for a high-growth, private equity-backed service provider headquartered in Chicago, IL. Our client is a market leader in their sector, known for delivering innovative, technology-enabled solutions to a blue-chip global clientele.
With the backing of a top-tier private equity sponsor, the company is poised for an aggressive phase of expansion, both organically and through strategic acquisitions. This is a pivotal moment in the company’s trajectory, and we are seeking an exceptional operations executive to architect and lead a world-class global operations function that will serve as the engine for this growth.
The SVP, Global Operations will be a cornerstone of the executive leadership team, reporting directly to the Chief Operating Officer. This is not a maintenance role; it is a career-defining opportunity for a leader who thrives in a fast-paced, metric-driven environment and is passionate about building, scaling, and optimizing complex service delivery organizations. You will be responsible for the end-to-end operational performance of the company across multiple continents, ensuring the highest levels of service quality, efficiency, and client satisfaction.
Your strategic vision will directly influence the company’s ability to scale effectively, integrate new acquisitions seamlessly, and ultimately maximize enterprise value for a successful exit. You will be expected to master the intricacies of private equity’s value creation playbook, translating strategic imperatives into tangible operational results. The ideal candidate will be a hands-on, yet strategic leader with a proven track record of driving operational excellence and transformational change within a PE-backed framework.
This role demands a unique blend of strategic foresight, financial acumen, and inspirational leadership. You will be tasked with developing a sophisticated operational strategy that aligns with the company’s aggressive growth targets and the PE sponsor’s investment thesis. You will build and mentor a high-performing global team, fostering a culture of continuous improvement, accountability, and data-driven decision-making. Success in this role will be measured by your ability to improve key performance indicators such as gross margin, EBITDA, customer retention, and operational scalability. If you are a results-oriented operations executive with a deep understanding of the private equity landscape and a desire to make a significant impact on a rapidly growing enterprise, we encourage you to apply.
Key Responsibilities of SVP, Global Operations with a PE-Backed Service Provider – Chicago, IL
Strategic Operational Leadership
Develop, articulate, and execute a comprehensive global operations strategy that supports the company’s long-term growth objectives and the private equity sponsor’s value creation plan.
P&L Management
Assume full P&L responsibility for the global operations division. Develop and manage annual budgets, forecasts, and cost-control initiatives to drive profitability and enhance EBITDA margins.
Process Optimization & Continuous Improvement
Champion a culture of continuous improvement by implementing methodologies such as Lean, Six Sigma, and Kaizen. Standardize best practices and workflows across all global service delivery centers to enhance efficiency, quality, and consistency.
Scalability and Growth Enablement
Design and implement scalable operational infrastructure, processes, and systems that can support rapid organic growth and the seamless integration of future acquisitions. Play a key role in operational due diligence and post-merger integration planning and execution.
Team Leadership and Talent Development
Lead, mentor, and develop a large, geographically dispersed team of operations professionals. Attract, retain, and develop top-tier talent, building a robust leadership pipeline to support future growth.
Performance Management and Analytics
Establish, monitor, and report on key performance indicators (KPIs) across the entire operations function. Utilize data and analytics to identify trends, uncover insights, and drive informed decision-making. Present performance reviews to the executive team and board of directors.
Technology and Automation Strategy
Partner with the CTO to identify and implement technology solutions, automation tools, and digital transformation initiatives that improve operational efficiency, reduce costs, and enhance the customer experience.
Client Delivery and Satisfaction
Ensure the operational framework is aligned to deliver exceptional service quality, meeting and exceeding all client Service Level Agreements (SLAs). Act as an executive point of contact for key client escalations and strategic operational reviews.
Global Footprint Optimization
Continuously evaluate and optimize the company’s global service delivery footprint, considering factors such as labor arbitrage, geopolitical risk, and talent availability to ensure a cost-effective and resilient operational model.
Risk Management and Compliance
Develop and maintain a robust operational risk management framework. Ensure all global operations adhere to industry regulations, data privacy laws, and internal compliance standards across all jurisdictions.
Requirements for the SVP, Global Operations with a PE-Backed Service Provider – Chicago, IL
Executive Experience
A minimum of 15 years of progressive experience in operations management, with at least 5 years in a senior executive leadership role (e.g., VP, SVP, or Head of Operations) with significant P&L responsibility.
Private Equity Environment
Demonstrable and significant experience working within a private equity-backed company is mandatory. Must have a deep understanding of the pace, metrics, and value-creation focus inherent to a PE environment. Experience with M&A, due diligence, and post-merger integration is critical.
Global Leadership
Proven success in managing large-scale, complex global operations, including leading and developing teams across multiple countries and time zones.
Industry Background
Experience in a B2B service-oriented industry is required. Backgrounds in Business Process Outsourcing (BPO), tech-enabled services, professional services, or managed services are highly preferred.
Educational Background
Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field is required. An MBA or other advanced degree is strongly preferred.
Financial Acumen
Sophisticated financial skills, including extensive experience managing a multi-million dollar P&L, budgeting, forecasting, and a strong understanding of the financial levers that impact EBITDA and enterprise value.
Process Improvement Expertise
Formal training and practical application of continuous improvement methodologies (e.g., Lean, Six Sigma Black Belt) are highly desirable.
Strategic and Analytical Mindset
Must be a strategic thinker capable of translating high-level business goals into actionable operational plans, coupled with a highly analytical, data-driven approach to problem-solving.
Leadership Qualities
Exceptional communication, interpersonal, and presentation skills. A proven ability to influence and lead change across an organization, from the C-suite to the front line. A resilient, adaptable, and hands-on leader who is comfortable in a dynamic, high-pressure environment.
Benefits & Perks Offered
Our client offers a highly competitive and compelling compensation package designed to attract and retain a top-tier executive of this caliber. The package includes:

A highly competitive base salary commensurate with experience.
A significant annual performance-based bonus tied to individual and company performance metrics.
A substantial equity stake / Long-Term Incentive Plan (LTIP) providing a meaningful opportunity for wealth creation upon a successful exit.
Comprehensive executive benefits package, including premium medical, dental, and vision insurance for you and your dependents.
A robust 401(k) retirement plan with a generous company match.
Generous Paid Time Off (PTO) policy and paid company holidays.
Executive coaching and professional development opportunities.
Relocation assistance for the ideal candidate if required.

How to Apply
JRG Partners is leading the exclusive search for this SVP, Global Operations position. All inquiries and applications will be handled with the utmost confidentiality. If you are a proven operations executive with the requisite private equity experience and a passion for driving growth and transformation, we invite you to submit your resume for consideration. To learn more about our expertise in this area, please review our Private Equity executive search practice. Qualified candidates will be contacted by a JRG Partners recruiter to discuss the opportunity in greater detail.