Role Overview for EVP, Retail Banking Operations with a Regional Bank – Atlanta, GA
JRG Partners is proud to partner with a premier, growth-oriented regional bank in their search for an exceptional Executive Vice President (EVP) of Retail Banking Operations. Based in the vibrant financial hub of Atlanta, GA, this executive leadership role is a pivotal opportunity to shape the future of the bank’s retail division. The successful candidate will be a strategic visionary with a deep-seated understanding of modern banking operations, customer experience, and digital transformation. You will assume ultimate responsibility for the leadership, performance, and strategic direction of the entire retail banking network, including all branches, contact centers, and digital banking platforms.
This is more than a management position; it is a chance to be a key architect of the bank’s long-term success. You will report directly to the Chief Banking Officer and serve as a critical member of the executive leadership team, contributing to overall corporate strategy and policy-making. The EVP will be tasked with driving profitable growth, enhancing operational efficiency, fostering a culture of excellence, and ensuring an unparalleled customer journey across all touchpoints. We are seeking a dynamic leader who can balance the demands of rigorous regulatory compliance with the need for innovation and agility in a rapidly evolving financial landscape. If you are a proven banking executive with a passion for building high-performing teams and a track record of delivering transformative results, we invite you to explore this career-defining opportunity.
Key Responsibilities of EVP, Retail Banking Operations with a Regional Bank – Atlanta, GA
The EVP of Retail Banking Operations will have a broad and impactful scope of responsibilities, including but not limited to:
Strategic Leadership & Vision
Develop and execute a comprehensive strategic plan for the retail banking division that aligns with the bank’s overall objectives. Drive initiatives to expand market share, grow deposits, and increase non-interest income. Continuously analyze market trends, competitive landscapes, and customer behaviors to identify new opportunities for growth and innovation.
Operational Excellence
Oversee all day-to-day operations of the retail banking network, ensuring efficiency, quality, and consistency. This includes branch operations, teller services, ATM network management, call center performance, and digital platform reliability. Develop and implement policies, procedures, and process improvements to streamline workflows, reduce costs, and enhance productivity.
Financial Management
Hold full P&L responsibility for the retail banking division. Develop and manage annual budgets, forecasts, and financial performance metrics. Monitor key performance indicators (KPIs) such as deposit growth, loan production, net interest margin, and operational expenses, taking decisive action to achieve targets.
Team Leadership & Development
Lead, mentor, and inspire a large and diverse team of banking professionals, including regional managers, branch managers, and operational staff. Foster a collaborative, high-performance culture that prioritizes employee engagement, professional development, and customer satisfaction. Implement effective talent management and succession planning strategies to build a strong leadership pipeline.
Customer Experience Transformation
Champion a relentless focus on the customer. Design and implement strategies to deliver a seamless, personalized, and best-in-class customer experience across all channels—in-person, online, and mobile. Utilize data analytics and customer feedback to drive continuous improvement in service delivery and product offerings.
Risk Management & Compliance
Ensure the retail banking division operates in full compliance with all applicable federal and state banking regulations, policies, and procedures. Proactively identify, assess, and mitigate operational, credit, and compliance risks. Collaborate closely with internal audit, risk management, and compliance departments to maintain a robust control environment.
Digital Innovation & Technology
Drive the division’s digital transformation agenda. Oversee the strategy for online and mobile banking platforms, digital account opening, and other customer-facing technologies. Evaluate and champion the adoption of new FinTech solutions and partnerships to enhance capabilities, improve efficiency, and meet evolving customer expectations.
Community Engagement
Serve as a key representative of the bank within the Atlanta community. Actively participate in community events and build strong relationships with local business leaders, community organizations, and centers of influence to enhance the bank’s brand and reputation.
Requirements for the EVP, Retail Banking Operations with a Regional Bank – Atlanta, GA
Candidates must possess a distinguished track record of leadership and achievement in the banking industry. The ideal profile includes:
Educational Background
A Bachelor’s degree in Business Administration, Finance, Economics, or a related field is required. An MBA or other advanced degree is strongly preferred.
Executive Experience
A minimum of 15 years of progressive experience in retail banking, with at least 10 years in a senior leadership capacity (e.g., Director, VP, SVP) overseeing significant operational functions and large teams.
Strategic Acumen
Demonstrated ability to develop and execute successful business strategies that result in measurable growth and profitability. Experience with strategic planning, budgeting, and P&L management for a large division is essential.
Operational Expertise
Deep and comprehensive knowledge of all facets of retail banking operations, including branch management, sales, service, compliance, and digital channels.
Leadership Skills
Proven ability to lead, motivate, and develop high-performing teams. A track record of building a positive and inclusive organizational culture. Exceptional communication, interpersonal, and presentation skills.
Regulatory Knowledge
Thorough understanding of the banking regulatory environment, including BSA/AML, Reg CC, Reg E, and other consumer compliance laws.
Digital Fluency
Strong understanding of modern banking technology, digital trends, and the competitive FinTech landscape. Experience leading digital transformation initiatives is highly desirable.
Analytical Mindset
Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive performance improvements.
Benefits & Perks Offered
Our client provides a highly competitive and comprehensive compensation and benefits package designed to attract and retain top executive talent. This includes:
Competitive Base Salary
An attractive six-figure base salary commensurate with experience and qualifications.
Executive Bonus Program
A significant annual incentive bonus plan tied to individual and company performance.
Long-Term Incentives
Eligibility for equity-based awards or other long-term incentive plans (e.g., stock options, restricted stock units).
Comprehensive Health & Wellness
A full suite of benefits, including medical, dental, and vision insurance for you and your dependents, as well as wellness programs and a flexible spending account (FSA).
Retirement Savings
A robust 401(k) plan with a generous company match to help you plan for your future.
Paid Time Off
A generous vacation, holiday, and sick leave policy to support a healthy work-life balance.
Professional Development
A budget for continuing education, executive coaching, and participation in industry conferences.
Relocation Assistance
A comprehensive relocation package is available for qualified candidates moving to the Atlanta area.
Additional Perks
Other benefits may include life insurance, disability coverage, and banking privileges.
How to Apply
JRG Partners is exclusively managing this executive search. To be considered for this exceptional opportunity, please submit your resume and a cover letter detailing your qualifications and leadership philosophy. We are committed to a confidential and thorough review process.
Our client is an Equal Opportunity Employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
