Author Archives: JRG Partners Editorial Staff

How to Measure Director of Operations Performance: KPIs, Scorecards, and Benchmarks

Operations Strategy Meeting

As Global Head of Research & Leadership Advisory at JRG Partners, I built this framework for measuring Director of Operations performance from the scorecards that actually govern well. Measurement done badly is worse than none: it rewards theater and punishes honesty. The six […]

How to Measure VP of Customer Success Performance: KPIs, Scorecards, and Benchmarks

Analytics Presentation Board 1

As Global Head of Research & Leadership Advisory at JRG Partners, I wrote this guide to how to measure VP of Customer Success performance because the measurement question decides the hiring question: boards that cannot say how they will judge the role cannot reliably select for […]

How to Measure VP of Procurement Performance: KPIs, Scorecards, and Benchmarks

Procurement Dashboard

As Global Head of Research & Leadership Advisory at JRG Partners, I built this framework for measuring VP of Procurement performance from the scorecards that actually govern well. Measurement done badly is worse than none: it rewards theater and punishes honesty. The six KPIs […]

The First 90 Days: An Onboarding Roadmap for a CIO

IT Executive Planning

As Global Head of Research & Leadership Advisory at JRG Partners, I wrote this first-90-days roadmap for a new CIO because transitions are where hiring investments are protected or squandered. The structure below, listen and diagnose, align and decide, act and deliver, is the […]

The First 90 Days: An Onboarding Roadmap for a CISO

Cybersecurity Executive In Office

As Global Head of Research & Leadership Advisory at JRG Partners, I wrote this first-90-days roadmap for a new CISO because transitions are where hiring investments are protected or squandered. The structure below, listen and diagnose, align and decide, act and deliver, is the […]

The First 90 Days: An Onboarding Roadmap for a Chief Product Officer

Chief Product Officer Onboarding

As Global Head of Research & Leadership Advisory at JRG Partners, I built this 90-day onboarding roadmap for a Chief Product Officer from the transitions that succeeded and the autopsies of those that did not. The first ninety days are asymmetric: credibility built early […]

The First 90 Days: An Onboarding Roadmap for a Chief Data Officer

Chief Data Officer Onboarding

As Global Head of Research & Leadership Advisory at JRG Partners, I offer this Chief Data Officer onboarding plan for the first 90 days for both the incoming executive and the leader receiving them. Executive transitions fail predictably, too fast on judgment, too slow on […]

The First 90 Days: An Onboarding Roadmap for a Chief Commercial Officer

Chief Commercial Officer Onboarding

As Global Head of Research & Leadership Advisory at JRG Partners, I wrote this first-90-days roadmap for a new Chief Commercial Officer because transitions are where hiring investments are protected or squandered. The structure below, listen and diagnose, align and decide, act […]

The First 90 Days: An Onboarding Roadmap for a Chief Growth Officer

Chief Executive Onboarding

As Global Head of Research & Leadership Advisory at JRG Partners, I built this 90-day onboarding roadmap for a Chief Growth Officer from the transitions that succeeded and the autopsies of those that did not. The first ninety days are asymmetric: credibility built early […]

The First 90 Days: An Onboarding Roadmap for a Chief Transformation Officer

Business Transformation Leader 1

As Global Head of Research & Leadership Advisory at JRG Partners, I offer this Chief Transformation Officer onboarding plan for the first 90 days for both the incoming executive and the leader receiving them. Executive transitions fail predictably, too fast on judgment, too slow […]