SVP, Digital Product Development with a Major Bank – Charlotte, NC

Role Overview for SVP, Digital Product Development with a Major Bank – Charlotte, NC

JRG Partners is proud to be the exclusive recruitment partner for a globally recognized, top-tier financial institution seeking a transformative leader for the position of Senior Vice President (SVP), Digital Product Development. Based in the major financial hub of Charlotte, NC, this is a career-defining opportunity to steer the digital future of a banking powerhouse. We are searching for a visionary executive with a proven track record of innovation, strategic leadership, and a deep passion for creating world-class digital customer experiences.

As the SVP, you will be the central figure in the bank’s digital evolution. You will own the entire digital product portfolio, from consumer banking apps to sophisticated wealth management platforms, and be responsible for a multi-year strategy that not only meets but anticipates customer needs. This role requires a unique blend of financial services acumen, technological fluency, and customer-centric design thinking. You will lead a large, multi-disciplinary team of product managers, designers, and analysts, fostering a culture of excellence, agility, and continuous improvement. Your leadership will directly impact the bank’s market position, customer loyalty, and profitability, making this a highly visible and impactful role within the organization. If you are a strategic leader ready to redefine digital banking and make a lasting mark on the industry, we invite you to explore this exceptional opportunity.

Key Responsibilities of SVP, Digital Product Development with a Major Bank – Charlotte, NC

The SVP of Digital Product Development will have a broad and strategic mandate. Your success will be measured by your ability to drive growth, enhance customer satisfaction, and maintain a competitive edge in a rapidly changing digital landscape. Key responsibilities include:

• Strategic Vision & Product Roadmap: Define, articulate, and champion a compelling vision and strategic roadmap for the bank’s entire digital product ecosystem. Ensure this strategy aligns with overarching business goals, market opportunities, and emerging technological trends.
• Executive Leadership & Team Development: Lead, mentor, and scale a high-performing organization of product professionals. Cultivate a collaborative and innovative environment that attracts and retains top talent. Provide coaching and career development to direct reports and senior leaders within your team.
• End-to-End Product Lifecycle Management: Oversee the complete product lifecycle from concept and ideation through discovery, development, launch, and iteration. Implement and refine best-in-class product management processes to ensure timely and high-quality delivery.
• Customer-Centric Innovation: Serve as the ultimate advocate for the customer. Utilize a deep understanding of user research, data analytics, and A/B testing to build intuitive, engaging, and valuable digital solutions that drive customer satisfaction and loyalty. Champion new approaches to customer engagement and innovation.
• Cross-Functional Collaboration & Influence: Build strong, collaborative relationships with key stakeholders across the enterprise, including C-level executives, Engineering, Marketing, Operations, Risk, Legal, and Compliance. Effectively communicate the product vision and gain buy-in for strategic initiatives.
• Data-Driven Decision Making: Establish and monitor key performance indicators (KPIs) and objectives and key results (OKRs) for the digital product portfolio. Leverage data to drive strategic decisions, prioritize initiatives, and demonstrate measurable business impact.
• Financial & P&L Ownership: Develop compelling business cases for new investments, manage a significant departmental budget, and hold full P&L responsibility for the digital product lines. Drive revenue growth and operational efficiency.
• Risk Management & Regulatory Compliance: Ensure all digital products and features comply with rigorous banking regulations, security protocols, and data privacy standards. Proactively partner with risk and compliance teams to mitigate potential issues.
• Market Intelligence: Act as the organization’s expert on the competitive landscape, FinTech disruptors, and emerging technologies (AI/ML, blockchain, etc.) that can be leveraged to create a strategic advantage.

Requirements for the SVP, Digital Product Development with a Major Bank – Charlotte, NC

This is a senior executive position requiring a history of significant accomplishments and deep domain expertise. The ideal candidate will possess the following qualifications:

Required Qualifications:

• A minimum of 15+ years of progressive experience in digital product management, with a substantial portion in a leadership capacity.
• At least 10+ years of formal people management experience, with a proven ability to lead and develop large, geographically distributed teams.
• Extensive Financial Services Experience: A deep and demonstrable background in the banking, wealth management, or financial services industry is mandatory. You must understand the complexities of the regulatory environment and the nuances of financial products.
• Proven Track Record: A history of successfully conceiving, developing, and launching large-scale, customer-facing digital products that have achieved significant market adoption and business results.
• Educational Background: A Bachelor’s degree in Business Administration, Computer Science, Engineering, Finance, or a related field is required.
• Technical Acumen: Strong understanding of modern software development practices, including Agile and Scrum methodologies, as well as the technologies that underpin digital banking platforms.
• Strategic & Analytical Mindset: Exceptional ability to think strategically, analyze complex data sets, and translate insights into actionable product strategies.

Preferred Qualifications:

• An MBA or other advanced graduate degree is highly preferred.
• Experience leading digital transformation initiatives within a large, complex, and matrixed organization.
• Deep familiarity with the FinTech ecosystem and experience forging strategic partnerships.
• Exceptional communication, presentation, and influencing skills, with the ability to articulate a vision to audiences ranging from C-suite executives to junior engineers.
• A relentless focus on detail and a commitment to delivering the highest quality products and experiences.

Benefits & Perks Offered

Our client provides an executive-level compensation and benefits package designed to attract and retain the best talent in the industry. This includes:

• Executive Compensation: A highly competitive base salary, a substantial annual performance-based bonus, and a lucrative long-term incentive plan (LTI) with equity components.
• Comprehensive Health & Wellness: Premium, low-cost medical, dental, and vision insurance for you and your dependents. Access to executive wellness programs, mental health resources, and fitness subsidies.
• Retirement & Financial Security: A best-in-class 401(k) plan with a generous company match and profit-sharing components. Access to personalized financial planning and advisory services.
• Generous Time Off: A flexible and generous paid time off (PTO) policy, in addition to numerous paid company holidays and comprehensive parental leave.
• Professional Development: A significant budget for executive coaching, industry conferences, certifications, and continuing education to support your growth.
• Relocation Assistance: A comprehensive and competitive relocation package is available for qualified candidates moving to the Charlotte area.
• Employee Perks: Premier employee banking benefits, corporate discount programs, and opportunities for community leadership and volunteerism.

How to Apply

JRG Partners is the sole and exclusive search firm retained to fill this critical leadership position. All inquiries and applications will be handled with the utmost confidentiality. We are committed to fostering a diverse and inclusive talent pool.

If you are a visionary product leader with the experience and drive to lead the digital transformation of a major financial institution, we encourage you to apply. To express your interest, please submit your resume and a cover letter detailing your qualifications. For more information about our recruitment specializations, we invite you to learn more by exploring our expertise in the Financial Services & FinTech practice area. We look forward to connecting with you to discuss this transformative opportunity.

Our client is an Equal Opportunity Employer.