Role Overview for SVP, Head of Operations with a PE-backed HealthTech – Dallas, TX
JRG Partners is proud to partner with a transformative, high-growth, private equity-backed HealthTech company based in Dallas, TX. Our client is at the forefront of healthcare innovation, developing cutting-edge technology solutions that significantly improve patient outcomes, streamline clinical workflows, and reduce the cost of care.
With a recent infusion of capital from a top-tier private equity firm, they are poised for exponential growth, both organically and through strategic acquisitions. To spearhead this expansion, we are seeking a visionary and results-driven Senior Vice President, Head of Operations to join their executive leadership team.
This is a career-defining opportunity for a seasoned operational leader to make a substantial impact on the future of healthcare. Reporting directly to the Chief Executive Officer, the SVP, Head of Operations will be a key architect of the company’s growth story. You will be responsible for the entire operational ecosystem, including customer success, professional services, implementation, technical support, and business operations.
The ideal candidate is a strategic thinker with a hands-on approach, capable of building and scaling world-class operations in a fast-paced, metric-driven environment. You will be instrumental in translating the company’s strategic vision into a tangible operational reality, ensuring efficiency, scalability, and an unparalleled customer experience. This role requires a leader who thrives under the unique pressures and expectations of a PE-backed company, with a relentless focus on value creation, EBITDA growth, and preparing the organization for a successful future exit.
Key Responsibilities of SVP, Head of Operations with a PE-backed HealthTech – Dallas, TX
The SVP, Head of Operations will have a broad and critical set of responsibilities, focusing on strategic execution, process optimization, and team leadership. Success in this role will be measured by the company’s ability to scale efficiently, maintain high levels of customer satisfaction, and achieve its ambitious financial targets.
Strategic Leadership & Execution
Collaborate closely with the CEO and the executive team to develop and refine the company’s long-term operational strategy. Translate high-level corporate goals into actionable, data-driven operational plans and departmental objectives. Lead the operational due diligence for potential M&A targets and spearhead the post-acquisition integration of teams, processes, and systems to ensure seamless transitions and rapid value realization.
Operational Excellence & Process Improvement
Champion a culture of continuous improvement across all operational functions. Implement frameworks for achieving operational excellence in healthcare technology delivery, utilizing methodologies such as Lean, Six Sigma, or similar paradigms. Establish, monitor, and report on a comprehensive set of Key Performance Indicators (KPIs) to drive performance, identify bottlenecks, and inform strategic decisions. Ensure rigorous compliance with industry regulations, including HIPAA, to protect patient data and maintain the company’s integrity.
Scalability and Infrastructure Development
Design and implement scalable processes and systems that can support the company’s rapid growth trajectory. Proactively assess and upgrade the operational infrastructure, partnering with the CTO to ensure technology systems can meet future demands. Evaluate, select, and manage the implementation of new operational tools (e.g., CRM, PSA, support ticketing systems) to enhance efficiency and data visibility.
Team Leadership & Talent Development
Lead, mentor, and inspire a large and diverse organization encompassing Customer Success, Professional Services, Implementation, and Technical Support. Foster a collaborative, high-performance, and accountable culture that attracts and retains top talent. Develop clear career paths and training programs to ensure the continuous professional growth of your team members. Structure the operations department for scale, ensuring the right talent is in the right roles to meet evolving business needs.
Financial Management & P&L Ownership
Assume full P&L responsibility for the operations department. Develop and manage the annual operating budget, ensuring alignment with the company’s financial goals. Drive initiatives to improve gross margins, optimize operational spend, and enhance overall profitability. Provide regular, transparent reporting on operational and financial performance to the executive team, Board of Directors, and private equity sponsors.
Customer Lifecycle Management
Oversee the entire post-sale customer journey, from onboarding and implementation to ongoing support and success. Develop strategies to maximize customer lifetime value, reduce churn, and increase Net Promoter Score (NPS). Serve as a point of executive escalation for critical customer issues, demonstrating a deep commitment to customer satisfaction and partnership.
Requirements for the SVP, Head of Operations with a PE-backed HealthTech – Dallas, TX
We are seeking a candidate with a proven track record of operational leadership and success in high-growth, technology-driven environments. The specific qualifications and attributes we are looking for include:
Executive Experience
A minimum of 15 years of progressive professional experience, with at least 7-10 years in a senior operational leadership role (e.g., VP of Operations, SVP of Operations, COO) within a technology company.
Industry Expertise
Deep experience in the HealthTech or enterprise SaaS industry is strongly required. A thorough understanding of the complexities of selling to and supporting healthcare systems, providers, or payers is highly desirable.
Private Equity Environment
Demonstrable and significant experience working within a private equity-backed company is a non-negotiable requirement. Candidates must understand the cadence, metrics (Rule of 40, LTV:CAC, Net Revenue Retention), and value-creation playbook common to PE ownership.
Proven Scalability
A documented history of successfully scaling operations for a company through a significant growth phase (e.g., from $20M to $100M+ ARR). Experience managing teams of 50+ individuals across multiple functions.
M&A Integration
Hands-on experience leading the operational integration of at least one or more acquisitions is essential.
Educational Background
A Bachelor’s degree in Business, Engineering, or a related field is required. An MBA or other advanced degree is highly preferred.
Financial Acumen
Strong command of financial principles, with extensive experience in budgeting, forecasting, P&L management, and data analysis.
Leadership Qualities
An inspirational and servant-leader mentality. The ability to build trust, empower teams, and lead through influence. Exceptional communication, presentation, and interpersonal skills, with the ability to engage effectively with all levels of the organization, from front-line staff to the Board of Directors.
Strategic Mindset
The ability to balance long-term strategic planning with day-to-day execution. A data-driven decision-maker who is comfortable with ambiguity and can thrive in a dynamic, fast-paced environment.
Benefits & Perks Offered
Our client is committed to investing in their people and offers a highly competitive and comprehensive compensation and benefits package, designed to attract and retain the very best talent. This includes:
- A highly competitive base salary and significant annual performance-based bonus.
- A meaningful equity stake in the company, providing a substantial opportunity for wealth creation upon a successful exit.
- Comprehensive health, dental, and vision insurance plans for you and your dependents.
- A robust 401(k) plan with a generous company match.
- Generous Paid Time Off (PTO) and company holiday schedule to promote work-life balance.
- A dedicated budget for professional development, including conferences, certifications, and executive coaching.
- State-of-the-art office facilities located in the vibrant Dallas area.
- A collaborative, innovative, and mission-driven company culture.
- Company-sponsored events, wellness programs, and other employee perks.
How to Apply
If you are a driven, experienced, and passionate operations leader who meets the above qualifications and is excited by the prospect of shaping the future of a leading HealthTech company, we encourage you to apply. This is a confidential search managed by JRG Partners. To be considered, please submit your resume and a cover letter detailing your specific experience in PE-backed HealthTech environments.
JRG Partners specializes in placing transformative leaders in high-growth technology and healthcare companies. To learn more about our expertise in this area, please visit the homepage for our Private Equity Executive Search practice. We look forward to reviewing your application.
