Role Overview for VP, SaaS Operations with a Marketing Technology Company – Salt Lake City, UT
JRG Partners is proud to exclusively represent a premier, high-growth Marketing Technology (MarTech) company in their search for a Vice President of SaaS Operations. Located in the vibrant tech hub of Salt Lake City, often referred to as the “Silicon Slopes,” our client is a category leader providing innovative solutions that empower global brands to optimize their digital marketing strategies. This is a pivotal executive leadership role for a seasoned operations expert who is passionate about building scalable, resilient, and world-class SaaS environments.
As the VP of SaaS Operations, you will be the strategic mind and hands-on leader responsible for the entire post-sale technical and operational ecosystem. You will own the infrastructure, security, reliability, and performance of our client’s multi-tenant SaaS platform, which serves thousands of enterprise customers worldwide. This role is not just about keeping the lights on; it’s about architecting for hyper-growth, driving operational excellence, and ensuring an exceptional customer experience that translates directly to retention and revenue.
You will report directly to the Chief Technology Officer (CTO) and work in close collaboration with the executive team, including leaders in Engineering, Product, Sales, and Customer Success. Your leadership will be instrumental in scaling the company’s technical operations to support its aggressive growth trajectory and solidifying its position as an industry benchmark for reliability and performance. We are seeking a leader who can balance strategic, long-term planning with the tactical, day-to-day execution required in a dynamic, fast-paced environment. If you are a data-driven, customer-obsessed operations leader with a deep background in B2B SaaS, this is a unique opportunity to make a significant impact on a rapidly scaling company.
Key Responsibilities of VP, SaaS Operations with a Marketing Technology Company – Salt Lake City, UT
Strategic Leadership & Planning
Develop and execute a comprehensive strategic roadmap for SaaS operations, aligning with overall business objectives. Collaborate with the executive team to forecast infrastructure needs, manage capacity planning, and define the technology stack for future growth. Champion a culture of accountability, innovation, and continuous improvement within the operations organization.
Infrastructure & Cloud Management
Oversee all aspects of the company’s cloud infrastructure (primarily AWS), ensuring maximum uptime, scalability, and performance. Lead the Site Reliability Engineering (SRE) and DevOps teams to implement best practices for automation, CI/CD pipelines, infrastructure as code (IaC), and system monitoring. Manage vendor relationships and negotiate contracts with cloud providers and other technology partners to optimize cost and performance.
Security & Compliance
Own the company’s security posture, ensuring the platform and customer data are protected against threats. Lead efforts to maintain and expand compliance certifications such as SOC 2, ISO 27001, and GDPR. Develop and enforce security policies, conduct regular risk assessments, and manage the incident response plan.
Technical Support & Customer Success Enablement
Lead the global Technical Support organization, defining service level agreements (SLAs) and key performance indicators (KPIs) to deliver exceptional, timely support to enterprise customers. Build scalable support processes and systems, including knowledge bases and self-service tools. Partner closely with the Customer Success team to ensure seamless customer onboarding, implementation, and ongoing technical enablement.
Performance Monitoring & Incident Management
Implement and manage a robust monitoring and alerting framework to proactively identify and address potential issues before they impact customers. Lead the 24/7 incident management process, ensuring rapid response, effective communication, and thorough root cause analysis (RCA) to prevent future occurrences.
Team Leadership & Development
Recruit, mentor, and lead a high-performing global team of professionals across DevOps, SRE, IT, Security, and Technical Support. Foster a collaborative and inclusive team environment that promotes professional growth and technical excellence. Set clear goals and objectives, and manage team performance to ensure departmental success.
Financial & Budgetary Management
Develop and manage the annual budget for the SaaS Operations department, including cloud hosting costs, software licensing, and personnel. Continuously seek opportunities for cost optimization and efficiency gains without compromising performance or security. Provide regular reporting on operational performance and budget variance to the executive team, using data and key SaaS metrics to inform strategic decisions.
Requirements for the VP, SaaS Operations with a Marketing Technology Company – Salt Lake City, UT
Experience
A minimum of 12-15 years of progressive experience in technology, with at least 7 years in a senior leadership capacity (Director, Senior Director, or VP) overseeing SaaS operations, technical operations, or DevOps in a B2B SaaS company.
Technical Expertise
Deep, hands-on experience with public cloud platforms, particularly Amazon Web Services (AWS). Strong understanding of modern DevOps principles, containerization technologies (Docker, Kubernetes), CI/CD tools (Jenkins, GitLab CI), and infrastructure automation (Terraform, CloudFormation).
Leadership & Management
Proven track record of building, scaling, and managing high-performing, geographically distributed technical teams. An empathetic leader with exceptional coaching and mentoring skills.
Strategic Mindset
Ability to think strategically and translate business goals into actionable operational plans. Experience with long-term capacity planning, technology evaluation, and architectural design for scalability and reliability.
Security & Compliance Acumen
Extensive experience managing security programs and achieving/maintaining compliance certifications (e.g., SOC 2 Type II, ISO 27001).
Business Acumen
Strong financial management skills, including budget creation, P&L responsibility, and cost optimization. A data-driven decision-maker with a passion for metrics and process improvement.
Communication Skills
Excellent verbal, written, and interpersonal communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical executive audiences.
Education
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field is required. An MBA or other advanced degree is highly preferred.
Industry Knowledge
Prior experience in the Marketing Technology (MarTech) or Advertising Technology (AdTech) space is a significant advantage.
Benefits & Perks Offered
Our client believes in investing in their people and offers a comprehensive and competitive benefits package designed to support your well-being and professional growth. This includes:
Competitive Compensation
A highly competitive base salary, an aggressive annual performance bonus, and a meaningful equity package.
Comprehensive Health Coverage
Premium medical, dental, and vision insurance for you and your dependents with significant employer contributions.
Retirement Planning
A 401(k) plan with a generous company match to help you save for your future.
Flexible Time Off
An unlimited Paid Time Off (PTO) policy, complemented by company-wide holidays, to encourage a healthy work-life balance.
Parental Leave
Generous paid parental leave for all new parents.
Professional Development
A dedicated annual budget for conferences, training, certifications, and other professional growth opportunities.
Work Environment
A modern, collaborative office space in Salt Lake City with options for a hybrid work schedule.
Office Perks
Catered lunches, a fully stocked kitchen with snacks and drinks, wellness stipends, and company-sponsored social events.
How to Apply
JRG Partners is the sole and exclusive search firm retained for this critical executive search. If you are a transformative SaaS Operations leader ready to take on a new challenge and drive the next phase of growth for an exciting MarTech company, we encourage you to apply.
To be considered for this opportunity, please submit your resume and a cover letter detailing your relevant experience. For more information about our expertise in this domain, please visit the JRG Partners’ Technology & SaaS Leadership practice page. We look forward to reviewing your application. All inquiries and applications will be handled with the strictest confidence.
