Role Overview for VP of Operations – Hospitality & Foodservice
The Vice President of Operations is the senior executive responsible for the overall leadership, direction, and performance of all company operations. Reporting directly to the Chief Executive Officer (CEO), this role serves as the engine of the organization, ensuring that all systems, resources, and people are aligned to achieve strategic objectives. You will hold ultimate accountability for driving profitability, achieving operational efficiency, and upholding the highest standards of quality, service, and guest satisfaction across the entire portfolio.
This is a transformative leadership position that requires a balance of strategic foresight and hands-on operational expertise. You will be tasked with refining and scaling our operational playbook, implementing best-in-class processes, and leveraging technology to create a competitive advantage. The ideal candidate will be a data-driven decision-maker and a charismatic leader, capable of mentoring a diverse team of regional and unit-level managers. Your leadership will directly impact the company’s financial health, brand reputation, and long-term, sustainable growth trajectory. You will be the champion of our operational culture, ensuring that every team member is empowered and equipped to deliver on our brand promise every single day.
Key Responsibilities of VP of Operations – Hospitality & Foodservice
Strategic Planning and Execution
Collaborate with the executive team to develop and implement the company’s long-term strategic plan. Translate high-level goals into actionable operational strategies, setting clear objectives and key performance indicators (KPIs) for all departments and locations.
Financial Leadership and P&L Management
Assume full P&L responsibility for all operations. Develop and manage annual budgets, forecasts, and financial models. Drive revenue growth and margin improvement through meticulous cost control, labor optimization, and strategic pricing initiatives.
Operational Excellence and Standardization
Design, implement, and enforce Standard Operating Procedures (SOPs) to ensure consistency, quality, and efficiency across all units. Champion a culture of continuous improvement, identifying and eliminating operational bottlenecks.
Compliance and Risk Management
Ensure all operations adhere to local, state, and federal regulations, including rigorous health and safety regulations, labor laws, and licensing requirements. Develop and implement risk mitigation strategies.
Team Leadership and Talent Development
Lead, mentor, and inspire a large, geographically dispersed team of operations leaders. Foster a positive, high-performance work environment that promotes accountability, professional growth, and employee retention. Develop succession plans for key roles within the operations structure.
Guest Experience Enhancement
Champion a guest-centric culture throughout the organization. Utilize guest feedback, NPS scores, and market data to develop and implement initiatives that elevate the customer experience, build brand loyalty, and drive repeat business.
Supply Chain and Vendor Management
Oversee the procurement and supply chain functions to ensure the consistent availability of high-quality goods and services. Cultivate strategic relationships with key vendors and partners, negotiating favorable contracts and terms to optimize costs and quality.
Technology and Innovation
Evaluate and implement new technologies, including POS systems, inventory management software, and data analytics platforms, to improve operational efficiency, enhance service delivery, and provide critical business insights.
New Unit Openings and Expansion
Lead the operational planning and execution for new location openings, ensuring they launch successfully, on time, and on budget. Develop scalable systems to support rapid and sustainable growth into new markets.
Executive Reporting and Communication
Prepare and present comprehensive performance reports to the CEO and Board of Directors. Effectively communicate operational strategies, challenges, and successes across the organization to ensure alignment and transparency.
Requirements for the VP of Operations – Hospitality & Foodservice
Experience
A minimum of 15 years of progressive leadership experience in the hospitality, foodservice, or restaurant industry, with at least 7 years in a senior multi-unit operational leadership role (e.g., Director of Operations, Regional Vice President) with significant P&L responsibility.
Education
Bachelor’s degree in Hospitality Management, Business Administration, Finance, or a related field is required. An MBA or other advanced degree is highly preferred.
Financial Acumen
Demonstrated mastery of financial management, including budgeting, forecasting, P&L analysis, and capital planning for a multi-million dollar enterprise.
Strategic Mindset
Proven ability to think strategically, anticipate future trends and consequences, and create inclusive and competitive strategic plans.
Leadership Skills
Exceptional leadership presence with the ability to inspire, motivate, and develop large teams. A track record of building and leading high-performing, accountable teams is essential.
Problem-Solving Ability
Superior analytical and problem-solving skills, with a data-driven approach to decision-making and a history of successfully navigating complex operational challenges.
Communication Skills
Outstanding written, verbal, and interpersonal communication skills, with the ability to articulate a clear vision and influence stakeholders at all levels, from frontline employees to the Board of Directors.
Industry Knowledge
Deep understanding of current hospitality and foodservice industry trends, best practices, and regulatory landscapes.
Adaptability
Thrives in a fast-paced, high-growth environment. Demonstrates flexibility, resilience, and a hands-on, ‘roll-up-your-sleeves’ mentality when needed.
Travel
Ability to travel regularly (estimated 30-50%) to various locations to provide leadership, support, and oversight.
Benefits & Perks Offered
Our client is committed to attracting and retaining top-tier executive talent and offers a highly competitive and comprehensive compensation package, including:
Executive Compensation
A competitive base salary and a significant performance-based annual bonus structure.
Equity Participation
Meaningful long-term incentives, including stock options or equity grants, to align your success with the company’s growth.
Comprehensive Health Coverage
Premium medical, dental, and vision insurance plans for you and your eligible dependents.
Retirement Savings
A 401(k) plan with a generous company matching contribution.
Paid Time Off
A flexible and generous paid time off (PTO) policy, including vacation, sick days, and paid holidays.
Executive Allowances
Perks may include a car allowance, mobile phone stipend, and business expense account.
Professional Development
A budget for continuing education, industry conferences, and executive coaching to support your ongoing growth.
Relocation Assistance
A comprehensive relocation package is available for the ideal candidate.
How to Apply
JRG Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you are a results-oriented leader with a passion for operational excellence and a desire to make a significant impact on a growing hospitality leader, we encourage you to apply. To express your interest in this confidential search for the VP of Operations, please connect with our dedicated team. You can learn more about our expertise in this sector and submit your application through the JRG Partners’ Restaurant and Hospitality Executive Search Practice page.
