Field Service Engineer – Surgical Robotics – Houston, TX

Are you an expert in field service engineering with a passion for cutting-edge medical technology? We are seeking a Field Service Engineer to join a leading surgical robotics company based in Houston, TX. This is a unique opportunity to work with advanced robotic systems in a fast-paced environment while making a direct impact on the quality of healthcare. If you thrive in a technical, hands-on role and enjoy problem-solving on the go, this position is for you.

Enhance Patient Care with State-of-the-Art Robotic Systems

As a Field Service Engineer for Surgical Robotics in Houston, you will play a critical role in ensuring the seamless operation and maintenance of robotic surgical systems used in healthcare facilities. The ideal candidate will have strong technical knowledge, troubleshooting skills, and a passion for improving patient outcomes through innovative technology. You will be responsible for performing installations, preventive maintenance, and repairs of robotic systems, ensuring they are functioning at peak performance for healthcare professionals. This role offers the opportunity to work at the forefront of medical technology and make a meaningful difference in patient care.

Key Responsibilities of the Field Service Engineer – Surgical Robotics

System Installation & Maintenance: Perform installations, system upgrades, and routine maintenance of surgical robotic systems to ensure optimal performance and compliance with health and safety standards. Ensure all installations are completed efficiently and in accordance with the specifications of the equipment.

Troubleshooting & Problem Solving: Diagnose and troubleshoot complex mechanical and electrical issues related to robotic systems. Provide rapid, on-site repairs to minimize downtime and ensure that robotic systems are fully operational for clinical teams.

Customer Support & Training: Provide exceptional customer service to healthcare professionals by offering technical support, training, and guidance on the proper use and maintenance of robotic surgical systems. Assist in training staff on system operations, troubleshooting, and safety protocols.

Preventive Maintenance: Conduct routine preventive maintenance on surgical robotic systems to prevent system failures and extend the life of the equipment. Follow maintenance schedules, replace worn parts, and conduct diagnostic tests to ensure the machines remain in optimal working condition.

Collaboration with Internal Teams: Work closely with the engineering, product management, and clinical support teams to provide feedback and insights from the field. Collaborate on system enhancements and report on common issues encountered in the field to aid in product development.

Compliance & Documentation: Maintain accurate records of service calls, repairs, and maintenance activities. Ensure compliance with industry regulations, company policies, and best practices for safety and quality control in all aspects of service delivery.

Customer Relationship Management: Build and maintain strong relationships with customers by providing timely and effective service. Address customer inquiries, troubleshoot issues, and provide ongoing technical support to enhance customer satisfaction.

Continuous Learning & Development: Stay up to date with the latest advancements in surgical robotic technology, tools, and best practices. Participate in ongoing training programs to continually develop technical knowledge and skills relevant to the field.

Field Reporting & Feedback: Regularly report field activities, service performance, and system issues to management. Provide feedback from healthcare professionals to improve product quality and operational efficiency.

What the Client is Looking for in You

As the Field Service Engineer – Surgical Robotics, the client seeks a highly skilled and dedicated professional who is passionate about advanced medical technology and providing exceptional customer support. You should be a technically proficient individual with the ability to diagnose, troubleshoot, and maintain sophisticated surgical robotic systems in healthcare environments. The ideal candidate will thrive in a fast-paced, problem-solving role while delivering top-notch service to healthcare providers.

Proven Technical Expertise in Robotics and Medical Devices

The client is looking for a candidate with hands-on experience in maintaining, troubleshooting, and repairing complex robotic systems. You should have a strong background in robotics, mechanical or electrical engineering, or a related field. Previous experience working with medical devices, particularly surgical robotic systems, will be highly valued. A deep understanding of system components, diagnostic tools, and troubleshooting techniques is essential to succeed in this role.

Strong Problem-Solving and Troubleshooting Skills

As a Field Service Engineer, you will be required to quickly assess and resolve technical issues that arise during installations or routine maintenance. The client is looking for someone who can think critically and find innovative solutions to challenging problems in real-time. Your ability to diagnose mechanical and electrical issues efficiently will play a crucial role in minimizing downtime and maintaining the functionality of the robotic systems.

Exceptional Customer Service and Communication Skills

The client places a high emphasis on customer satisfaction and is seeking a Field Service Engineer who excels in customer-facing interactions. You should be able to effectively communicate complex technical information in a clear, concise manner and provide training or guidance to healthcare professionals on system operations. A customer-first mindset and the ability to build strong relationships with clients are key qualities the client is looking for.

Adaptability and Continuous Learning

Surgical robotics technology is constantly evolving, and the client values candidates who are committed to staying up-to-date with the latest advancements. You should be proactive in continuing your technical education and training to keep pace with new systems, tools, and techniques. The client is looking for an individual who is adaptable and eager to learn in a fast-changing environment.

Attention to Detail and Documentation

The client requires a meticulous approach to your work, especially in maintaining accurate service records, repair logs, and maintenance schedules. You should have strong organizational skills and the ability to follow detailed procedures to ensure compliance with regulatory standards. Accurate documentation of field activities is essential to maintain quality control and support continuous improvement efforts.

Team-Oriented and Collaborative

While this is an independent, field-based role, the client values teamwork and collaboration. You will work closely with internal engineering teams, product managers, and customer support specialists to share insights and address issues. Strong interpersonal skills and a collaborative attitude will help you succeed in this role.

Commitment to Safety and Compliance

The client values a strong understanding of safety protocols, regulatory standards, and quality control processes. As a Field Service Engineer, you will be responsible for ensuring that all service activities adhere to safety regulations and industry standards, ensuring both patient and staff safety.

FAQs About the Role – Field Service Engineer – Surgical Robotics

What are the key responsibilities of the Field Service Engineer in this role?

As a Field Service Engineer for Surgical Robotics, you will be responsible for installing, maintaining, and troubleshooting robotic surgical systems. This includes performing regular preventive maintenance, diagnosing and repairing mechanical and electrical issues, providing technical support to healthcare professionals, and ensuring that the systems are running at peak performance. You will also document all service activities, collaborate with internal teams, and stay up to date with advancements in robotic technology.

What qualifications and experience are required for this position?

The ideal candidate should have a strong technical background in engineering (mechanical, electrical, or robotics), with hands-on experience in maintaining and servicing complex medical equipment. Prior experience with surgical robotic systems is highly preferred. The role requires strong troubleshooting skills, the ability to work independently, and excellent communication skills for interacting with healthcare providers. A relevant engineering degree or technical certification is desirable, though not mandatory.

What skills are essential for success in this role?

To succeed in this role, you need excellent problem-solving abilities, attention to detail, and strong technical skills in robotics and medical devices. You should be able to diagnose and repair issues efficiently under pressure, work independently in the field, and communicate complex technical information to healthcare professionals in a clear and accessible manner. A customer-first attitude, adaptability, and the ability to collaborate with internal teams are also essential.

What challenges can I expect in this role?

In this role, you may encounter challenges such as diagnosing and repairing complex robotic systems in a timely manner, working in high-pressure environments, and managing multiple service requests in different healthcare facilities. You will also need to stay up-to-date with evolving technology in surgical robotics, adapt to new system upgrades, and ensure compliance with health and safety regulations.

What is the expected impact of the Field Service Engineer on the company’s success?

As a Field Service Engineer, your work will have a direct impact on the functionality and reliability of the robotic surgical systems, which are critical to the success of healthcare operations. By ensuring that systems are functioning correctly, you will help improve patient outcomes, minimize downtime in healthcare settings, and enhance customer satisfaction. Your contributions will support the company’s reputation for delivering high-quality, reliable products and services.

What is the company’s culture and work environment like?

The company fosters a collaborative and innovation-driven work environment. As a Field Service Engineer, you will work closely with cross-functional teams, including engineering, customer support, and product management. The company values proactive problem solvers who are passionate about making a difference in the healthcare field. The work environment is fast-paced and customer-centric, with a strong emphasis on continuous learning and development.

What Remuneration Can You Expect from This Job?

As a Field Service Engineer – Surgical Robotics in Houston, TX, you can expect a competitive and comprehensive compensation package tailored to your skills and experience. The remuneration for this role typically includes:

Base Salary

The base salary for a Field Service Engineer in the surgical robotics field varies depending on your level of experience, certifications, and expertise. For this position, the annual base salary typically ranges from $70,000 to $110,000. More experienced engineers with specialized skills may receive higher compensation, especially in larger healthcare systems or with more complex systems.

Performance-Based Bonuses

In addition to the base salary, Field Service Engineers may be eligible for performance-based bonuses. These bonuses are typically tied to metrics such as successful installations, customer satisfaction, and system uptime. Performance bonuses can range from 5% to 15% of the annual base salary, depending on individual and company performance.

Equity & Stock Options

Some companies offer equity-based incentives, particularly for employees in technical or customer-facing roles in high-growth industries. Depending on the company’s size and financial structure, stock options or other equity incentives may be available, providing you with long-term financial benefits tied to the company’s success.

Benefits & Perks

Field Service Engineers in the surgical robotics sector often receive a range of benefits, including:

Health, dental, and vision insurance
401(k) or pension plans with company contributions
Paid time off (PTO) and sick leave
Life insurance and disability coverage
Company vehicle or transportation allowance (for field travel)
Mobile phone and laptop reimbursement
Wellness programs

Signing Bonuses & Relocation Assistance

For candidates with specialized experience, companies may offer signing bonuses or relocation assistance to ensure a smooth transition into the role. These one-time incentives can range from $5,000 to $20,000, depending on the company and candidate’s qualifications.

Total Compensation Potential

When factoring in base salary, performance bonuses, benefits, and potential equity incentives, the total compensation for a Field Service Engineer in Surgical Robotics typically ranges from $75,000 to $130,000 annually. With significant experience and technical expertise, total compensation can exceed this range, particularly for high-demand candidates.

How to Apply

If you are a skilled and dedicated Field Service Engineer with a strong technical background in surgical robotics, we encourage you to apply for this exciting role in Houston, TX. As a Field Service Engineer – Surgical Robotics, you will play a crucial role in ensuring the efficient operation of cutting-edge medical equipment that enhances patient care and surgical outcomes.

To apply, please submit your updated resume and a cover letter detailing your experience in field service engineering, specifically with surgical or robotic systems. In your cover letter, highlight your troubleshooting skills, technical knowledge, ability to work independently, and experience collaborating with healthcare teams. Additionally, include any relevant certifications or training in robotics, medical equipment, or engineering.

This is a fantastic opportunity to advance your career in a dynamic and rapidly evolving field. Apply today to become a part of a leading company in surgical robotics and make a significant impact in the healthcare industry!

For more information or to explore similar opportunities, visit our Healthcare Technology Careers Page.

Job Category: Surgical Robotics

Job Type: Full Time

Job Location: Houston

Field Service Engineer – Surgical Robotics – Houston, TX