Technical Support Specialist – Surgical Robotics – Sunnyvale, CA

We are seeking a highly skilled and passionate Technical Support Specialist – Surgical Robotics to join our team in Sunnyvale, CA. This is an exciting opportunity to work at the forefront of cutting-edge technology in the medical field, providing critical support to our surgical robotics systems. If you have a strong technical background and a keen interest in improving patient care through innovative technology, this position is a great fit for you.

Drive Excellence in Technical Support for Surgical Robotics

As a Technical Support Specialist in Surgical Robotics, you will play a vital role in ensuring the seamless operation of our advanced robotic systems used in surgical procedures. You will be the go-to expert, offering troubleshooting, support, and guidance to ensure these life-saving technologies perform at their best. The ideal candidate will have experience in technical support for complex systems, a passion for problem-solving, and a dedication to enhancing the user experience for both medical professionals and patients.

Key Responsibilities of the Technical Support Specialist – Surgical Robotics

Technical Support & Troubleshooting: Provide expert-level technical support for surgical robotic systems. Diagnose and resolve technical issues, ensuring minimal downtime and efficient performance of robotic systems used in surgical environments.

System Installation & Setup: Oversee the installation and configuration of new surgical robotic systems, ensuring they meet operational standards and are fully functional before use in clinical settings.

Training & User Support: Deliver training sessions to medical staff and end-users, ensuring they are equipped to operate surgical robotics systems safely and effectively. Provide continuous support to resolve any technical questions or concerns.

Collaboration with Engineering & Product Teams: Work closely with engineering and product teams to communicate user feedback, system performance insights, and technical challenges, contributing to continuous product improvement and innovation.

Maintenance & System Upgrades: Monitor the performance of surgical robotics systems, perform routine maintenance, and coordinate software and hardware upgrades to maintain optimal system functionality and reliability.

Documentation & Reporting: Maintain accurate records of service requests, troubleshooting steps, and resolutions. Provide detailed reports and feedback to leadership regarding system performance, customer satisfaction, and operational issues.

Customer & Client Relations: Foster strong relationships with healthcare providers and clients, offering technical guidance and support to ensure a positive user experience with surgical robotics technologies.

Compliance & Safety Standards: Ensure that all technical support and operations comply with regulatory standards and safety guidelines to maintain the highest level of care in surgical environments.

Continuous Learning & Skill Enhancement: Stay current with advancements in surgical robotics technology, attending training programs and industry events to enhance technical expertise and stay ahead of emerging trends in medical robotics.

What the Client is Looking for in You

As the Technical Support Specialist – Surgical Robotics, the client is seeking a highly skilled and dedicated individual with a strong technical background, exceptional problem-solving abilities, and a passion for supporting cutting-edge medical technology. The ideal candidate will thrive in a fast-paced environment and be committed to ensuring optimal performance of advanced surgical robotic systems, ultimately contributing to the delivery of better patient care.

Proven Technical Expertise in Robotics Systems

The client is looking for a candidate with proven experience in technical support for complex systems, particularly in the field of robotics or medical technologies. You should have a solid understanding of how surgical robotic systems work, and the technical expertise to troubleshoot, maintain, and support these advanced systems. Experience in working with highly specialized machinery, troubleshooting hardware/software issues, and performing installations or upgrades is essential.

Customer-Focused and Solution-Oriented

You will play a critical role in ensuring that medical staff and clients can use the surgical robotics systems effectively. The client seeks someone who is not only technically adept but also has excellent customer service skills. You should be able to communicate complex technical information clearly and empathetically, ensuring users feel confident and supported throughout their experience with the system.

Adaptability and Continuous Learning

As technology in the field of surgical robotics continues to evolve, the client is looking for a candidate who embraces change and is eager to keep up with the latest advancements. You should be committed to continuous learning, attending training programs, and staying informed on industry trends. The ability to adapt to new technologies and system upgrades is crucial in maintaining top-tier support.

Collaboration and Cross-Functional Communication

The client values a collaborative team player who can effectively work with engineers, product developers, and other technical staff to resolve issues and improve systems. Strong communication skills are required to ensure seamless interaction across different departments and ensure timely issue resolution.

Attention to Detail and Quality Assurance

In the medical field, the smallest technical issue can have significant consequences. The client is looking for someone with a sharp attention to detail who can identify potential issues before they impact performance. Ensuring that surgical robotics systems operate at their highest standard of quality and safety is paramount, and you should be committed to maintaining these high standards at all times.

Commitment to Regulatory Compliance and Safety

As a Technical Support Specialist in the healthcare space, adherence to regulatory standards and safety guidelines is non-negotiable. The ideal candidate will be familiar with relevant medical regulations and work to ensure compliance in all technical support operations, ensuring systems meet all necessary safety and quality standards.

Strong Problem-Solving and Critical Thinking Skills

The client seeks an individual who thrives under pressure and can quickly analyze problems and implement effective solutions. You should be capable of troubleshooting and resolving complex technical issues in real-time, minimizing disruption to medical teams and ensuring the smooth functioning of robotic systems in the operating room.

FAQs About the Role – Technical Support Specialist – Surgical Robotics

1. What are the key responsibilities of the Technical Support Specialist in this role?

As a Technical Support Specialist – Surgical Robotics, you will be responsible for providing expert technical support for surgical robotic systems, troubleshooting technical issues, and ensuring optimal performance of these systems in clinical environments. You will also manage system installations, deliver user training, and collaborate with engineering teams to resolve issues and improve system functionality. Additionally, you will maintain detailed records of service requests, offer customer support, and ensure compliance with safety and regulatory standards.

2. What qualifications and experience are required for this position?

The ideal candidate should have a strong background in technical support, particularly in the fields of robotics, medical devices, or complex systems. Experience in troubleshooting, system installations, and providing customer service in high-tech environments is essential. A degree in engineering, computer science, or a related field is preferred. Prior experience with surgical robotic systems or similar medical technologies is highly desirable, but not mandatory.

3. What technical skills are essential for this role?

The client is looking for someone with strong technical knowledge of robotics systems, including hardware and software components. Proficiency in troubleshooting, diagnosing system issues, performing system upgrades, and providing training is essential. Familiarity with medical device compliance standards and safety protocols is also highly valued. You should have experience with problem-solving in high-pressure environments and a strong ability to communicate technical details to non-technical users.

4. What challenges can I expect in this role?

You will encounter challenges related to troubleshooting complex systems under time-sensitive conditions. Given the critical nature of surgical robotics in medical settings, it’s essential to quickly resolve issues to avoid disruption. Additionally, you will need to keep up with rapidly advancing technology and ensure compliance with ever-evolving regulatory standards. Building strong relationships with medical professionals and end-users while providing excellent support may also pose challenges.

5. What is the expected impact of the Technical Support Specialist on the company’s success?

Your role as a Technical Support Specialist will have a direct impact on the success of the company’s surgical robotics systems by ensuring that medical professionals can use the technology effectively and without interruption. By minimizing downtime and resolving technical issues swiftly, you will contribute to the overall performance, safety, and reputation of the company’s products, ultimately improving patient outcomes and enhancing customer satisfaction.

6. What is the company’s culture and work environment like?

The company fosters a collaborative, dynamic, and innovation-driven culture. You will be working in a team-oriented environment with a strong focus on customer support and product excellence. The workplace encourages continuous learning and professional development, especially in the rapidly evolving field of medical robotics. You will have the opportunity to work alongside experts in the field and contribute to the development of life-saving technologies.

What Remuneration Can You Expect from This Job?

As a Technical Support Specialist – Surgical Robotics in Sunnyvale, CA, you can expect a competitive compensation package that reflects the specialized nature of the role and the expertise required in the field of medical robotics. The remuneration for this position typically includes:

1. Base Salary
The base salary for a Technical Support Specialist in surgical robotics generally ranges from $70,000 to $100,000 annually, depending on experience, education, and company size. Those with specialized knowledge or experience in medical devices may earn higher salaries within this range.

2. Performance-Based Bonuses
In addition to a base salary, many companies offer performance-based bonuses, which reward outstanding support and technical expertise. These bonuses are typically tied to factors such as issue resolution speed, customer satisfaction, and meeting or exceeding service-level targets. Bonuses can range from 10% to 20% of the base salary, depending on performance metrics.

3. Equity & Stock Options
For employees in high-growth medical tech companies, stock options or equity incentives may be offered. These allow you to benefit from the company’s long-term success and can be a significant portion of your total compensation, particularly if the company is privately held or has an initial public offering (IPO) on the horizon.

4. Benefits & Perks
As a Technical Support Specialist, you can expect a comprehensive benefits package, including:

Health, dental, and vision insurance
401(k) with company matching
Paid time off (PTO) and holidays
Life and disability insurance
Wellness programs and employee assistance programs
Education and professional development stipends

5. Signing Bonuses & Relocation Assistance
For candidates relocating to Sunnyvale or those with highly sought-after skills in medical robotics, the company may offer a signing bonus or relocation assistance. This can range from $5,000 to $20,000 depending on the complexity of the move and the candidate’s qualifications.

Total Compensation Potential

When considering base salary, bonuses, equity options, and benefits, the total compensation for a Technical Support Specialist in surgical robotics can range from $80,000 to $130,000 annually, with the potential for higher earnings if performance-based bonuses or stock options are included.

How to Apply

If you are a passionate and experienced Technical Support Specialist with a deep understanding of surgical robotics, we invite you to apply for the Technical Support Specialist – Surgical Robotics role in Sunnyvale, CA. This is an exciting opportunity to work with cutting-edge technology in the medical field and provide invaluable support to ensure the successful operation and maintenance of robotic systems used in surgeries.

To apply, please submit your updated resume along with a cover letter that highlights your experience in technical support, troubleshooting complex issues, and working with robotic systems. Be sure to emphasize your ability to provide exceptional customer service, manage service requests, and work in a fast-paced environment while maintaining attention to detail.

This role offers an exciting opportunity to be a key player in the development and support of advanced surgical robotics technology. Apply today to take the next step in your career as a Technical Support Specialist in Sunnyvale, CA!

For more information or to explore similar opportunities, visit our Surgical Robotics Careers Page.

Job Category: Surgical Robotics

Job Type: Full Time

Job Location: Sunnyvale

Technical Support Specialist – Surgical Robotics – Sunnyvale, CA