Implantable Devices Field Support Specialist – Dallas, TX

Are you a technical expert with a passion for advancing patient care through cutting-edge medical technology? We are seeking an Implantable Devices Field Support Specialist to join a leading medical device company in Dallas, TX. This critical role provides hands-on technical support for implantable devices, partnering directly with physicians and clinical teams in real-world healthcare environments. If you thrive in high-pressure situations and have a deep understanding of cardiac or neurostimulator devices, this role is for you.

Deliver Life-Changing Support in a Clinical Setting

A top-tier medical technology company is looking for a Field Support Specialist to support its portfolio of implantable devices in Dallas, TX. In this vital role, you’ll be instrumental in providing in-field device support, troubleshooting, and procedural guidance during surgeries and follow-ups. The ideal candidate brings strong technical skills, a solid understanding of electrophysiology or neuromodulation systems, and a commitment to exceptional patient outcomes. Join a team that is redefining what’s possible in medical device innovation.

Key Responsibilities of the Implantable Devices Field Support Specialist – Dallas, TX

Clinical & Technical Support: Provide expert in-field support during implant procedures and follow-up visits. Collaborate with physicians, nurses, and clinical staff to ensure proper device setup, functionality, and patient safety.

Device Programming & Troubleshooting: Conduct on-site programming, calibration, and diagnostics of implantable devices such as cardiac pacemakers, defibrillators, or neurostimulators. Resolve technical issues efficiently to support optimal device performance.

Training & Education: Deliver comprehensive training sessions for healthcare providers, patients, and sales teams on the use, care, and management of implantable devices. Maintain up-to-date knowledge of product updates and clinical practices.

Customer Relationship Management: Build and maintain trusted relationships with clinical partners, ensuring high levels of satisfaction and support. Act as a primary liaison between the company and healthcare providers.

Documentation & Compliance: Accurately document procedures, service activities, and patient interactions in accordance with regulatory and company requirements. Ensure full compliance with FDA, HIPAA, and company standards.

Product Launch & Support: Assist in the rollout of new technologies and devices, supporting product trials, feedback collection, and field evaluations. Provide actionable insights from clinical environments to R&D and marketing teams.

Cross-Functional Collaboration: Work closely with sales, R&D, quality assurance, and customer service teams to relay field intelligence, share feedback, and ensure coordinated support across departments.

Travel & On-Call Availability: Be available for travel across assigned territories, including after-hours and weekend support as needed. Maintain flexibility to respond to urgent clinical support needs in real-time.

Inventory & Asset Management: Monitor and manage field inventory of devices, tools, and accessories. Ensure equipment is maintained, calibrated, and available for scheduled procedures.

Continuous Improvement: Stay abreast of industry trends, new medical technologies, and competitor offerings. Contribute to continuous improvement initiatives and represent the company at conferences, trainings, and events.

What the Client is Looking for in You

As an Implantable Devices Field Support Specialist, the client seeks a dedicated, technically skilled professional with a strong background in medical device support. You should be a results-oriented individual who thrives in clinical environments, demonstrating expertise in implantable devices and a passion for improving patient outcomes.

Proven Technical Expertise in Medical Devices

The client is looking for a specialist with hands-on experience in supporting and troubleshooting implantable devices such as pacemakers, defibrillators, or neurostimulators. A strong understanding of device programming, diagnostics, and technical support in real-world clinical settings is essential. You should be able to provide expert guidance during procedures and follow-ups while ensuring patient safety and device reliability.

Strong Communication & Interpersonal Skills

As a Field Support Specialist, your ability to build trust and collaborate with healthcare professionals is crucial. The client values candidates who can effectively communicate complex technical information to physicians, nurses, and clinical teams. You should be approachable, confident, and capable of delivering high-quality training to ensure that medical staff is well-equipped to handle the devices.

Clinical Experience with Implantable Devices

The ideal candidate will have a background in clinical or field support roles within the medical device industry, specifically with implantable devices. Prior experience in electrophysiology, cardiology, or neurostimulation is highly desirable. Your expertise will be instrumental in ensuring the smooth operation of implantable technologies, enhancing the overall patient care experience.

Problem-Solving & Troubleshooting Skills

The client is seeking a proactive, solution-oriented individual who can handle technical challenges efficiently. Whether it’s resolving device issues during a procedure or supporting follow-up care, you should be able to quickly identify problems and provide actionable solutions in high-pressure environments.

Customer-Focused Mindset

The client values individuals who prioritize customer satisfaction, ensuring both healthcare providers and patients receive exceptional service. Your ability to maintain positive relationships with clinical teams and address their needs effectively will be key to success in this role.

Flexibility & Willingness to Travel

A key aspect of this role is the ability to travel across the assigned territory for on-site support. The client seeks candidates who are flexible and willing to work in dynamic environments, including after-hours and weekends, to meet the needs of healthcare providers and patients.

Commitment to Compliance & Safety

The client requires a specialist who is fully committed to regulatory compliance and patient safety. You should have a deep understanding of medical device regulations, including FDA standards, and work within company protocols to ensure all support activities are compliant with healthcare regulations.

FAQs About the Role – Implantable Devices Field Support Specialist – Dallas, TX

1. What are the key responsibilities of the Implantable Devices Field Support Specialist in this role?

As an Implantable Devices Field Support Specialist, you will be responsible for providing technical support during implant procedures, troubleshooting device issues, and conducting follow-up visits to ensure optimal device performance. You will work closely with healthcare providers to ensure safe device usage, deliver training on device operation, and document all service activities. Additionally, you will assist in product launches and provide on-site support for new technologies.

2. What qualifications and experience are required for this position?

The ideal candidate should have a background in medical device support, specifically with implantable devices like pacemakers, defibrillators, or neurostimulators. Experience in clinical environments, device programming, and troubleshooting is essential. A degree in a healthcare-related field, such as biomedical engineering or nursing, is preferred. Previous field support experience and knowledge of regulatory standards (e.g., FDA) are highly valued.

3. What technical skills are necessary for this role?

Candidates should possess strong technical knowledge in implantable device programming, diagnostics, and troubleshooting. Proficiency in using medical device software, tools, and testing equipment is critical. Familiarity with medical procedures, particularly in cardiology, electrophysiology, or neurostimulation, will be advantageous. Strong problem-solving abilities and attention to detail are essential for diagnosing and resolving device-related issues on-site.

4. What are the challenges I can expect in this role?

As an Implantable Devices Field Support Specialist, you will face challenges such as ensuring device functionality under pressure during live procedures, dealing with complex technical issues, and providing on-the-spot solutions. You may also need to manage the demands of a busy schedule with frequent travel, maintaining flexibility to respond to urgent clinical needs, and keeping up with advancements in medical technology.

5. How does the company support professional development in this role?

The company provides ongoing training opportunities, access to the latest advancements in implantable device technologies, and resources for professional growth. You will also receive mentorship from senior specialists and collaborate closely with R&D teams to stay up-to-date with new products and innovations in the field. Continuous learning is encouraged to ensure you remain a trusted advisor to healthcare providers.

6. What is the work schedule like for this role?

This role requires flexibility, as it involves travel to healthcare facilities for on-site support. While the typical workday may include standard hours, you should be prepared to work evenings, weekends, and on-call hours based on the needs of the healthcare providers and patients. The company offers a dynamic work environment where the schedule can vary depending on procedures and support requirements.

7. What is the company’s culture and work environment like?

The company fosters a culture of innovation, collaboration, and patient-centered care. The work environment is dynamic, with a strong focus on teamwork and high standards of patient safety. You will be part of a supportive, cross-functional team, working closely with clinical professionals, product teams, and other specialists to ensure the best outcomes for patients. The company values a commitment to continuous improvement and high-quality service delivery.

What Remuneration Can You Expect from This Job?

As an Implantable Devices Field Support Specialist based in Dallas, TX, you can expect a competitive and attractive compensation package that rewards both experience and performance. The remuneration for this role typically includes:

1. Base Salary

The base salary for this position can range between $70,000 and $100,000 annually, depending on your experience, skills, and qualifications. Experienced professionals with a strong background in implantable devices or clinical support may expect compensation toward the higher end of the range.

2. Performance-Based Bonuses

In addition to the base salary, many companies offer annual performance-based bonuses, which are tied to key performance indicators such as patient outcomes, product support quality, and client satisfaction. These bonuses typically range from 5% to 20% of the base salary, with higher bonuses achievable based on exceptional performance.

3. Health & Wellness Benefits

Comprehensive health, dental, and vision insurance plans are provided, ensuring you and your family are well covered. The company also offers a range of wellness programs to support your physical and mental well-being.

4. Retirement Benefits

A 401(k) plan with employer contributions is available to help you plan for the future. Some companies also provide pension plans or other retirement incentives to ensure long-term financial security.

5. Travel & Expense Reimbursement

As this role involves traveling to healthcare facilities, you will receive travel allowances, including reimbursement for mileage, lodging, and meals. The company may also provide a company vehicle for your travel needs or offer a vehicle stipend.

6. Signing Bonuses & Relocation Assistance

For highly qualified candidates, the company may offer signing bonuses or relocation assistance to make the transition to this role easier. Relocation packages can vary depending on the location and the candidate’s needs, ranging from $5,000 to $20,000 or more.

7. Career Growth & Development

In addition to financial compensation, the company offers ongoing training and professional development opportunities to ensure you stay at the forefront of medical device technology. This includes access to workshops, certifications, and opportunities for career advancement within the organization.

Total Compensation Potential

Considering the base salary, performance bonuses, benefits, and other incentives, the total compensation for this position can range from $80,000 to $120,000 annually. For highly experienced candidates or those taking on additional responsibilities, the total compensation could be higher.

How to Apply

If you are a skilled and motivated professional with experience in supporting implantable medical devices, we invite you to apply for the Implantable Devices Field Support Specialist position based in Dallas, TX. This is a fantastic opportunity to make a direct impact on healthcare outcomes and support cutting-edge medical technologies in a fast-paced environment.

To apply, please submit the following:

Updated Resume – Include a detailed overview of your experience in the medical device or healthcare industry, highlighting any previous roles in field support, clinical support, or product training.
Cover Letter – Provide a cover letter detailing your qualifications, your understanding of implantable devices, and your ability to work with healthcare professionals in clinical settings. Be sure to demonstrate your problem-solving skills and ability to troubleshoot in the field.
Relevant Certifications (if applicable) – Please include any certifications related to medical device support or clinical training that would enhance your application.

In your application, emphasize your technical expertise, your experience with medical devices, and your ability to support healthcare teams in the field. This role offers the opportunity to join a leading company in the implantable devices sector, contributing directly to the success of medical professionals and patients alike.

For more information or to explore similar opportunities, visit our Medical Device Careers Page.

Job Category: Medical Device

Job Type: Full Time

Job Location: Dallas

Implantable Devices Field Support Specialist – Dallas, TX