Chief Patient Experience Officer – Self-Injection Devices | Philadelphia, PA

Are you a strategic healthcare leader with a passion for transforming patient experiences through innovation and empathy? We are seeking a Chief Patient Experience Officer (CXO) to lead the charge in revolutionizing how patients interact with self-injection medical devices. Based in Philadelphia, PA, this executive role offers a unique opportunity to champion user-centered design, enhance treatment adherence, and improve health outcomes on a national scale.

Elevate Patient-Centric Care in Medical Device Innovation

A pioneering medical device company specializing in self-injection technologies is looking for a Chief Patient Experience Officer (CXO) to oversee and elevate the end-to-end patient journey. The ideal candidate will bring a background in healthcare or medical technology leadership, a deep understanding of human-centered design, and a relentless commitment to patient empowerment and satisfaction. If you’re driven to make healthcare more accessible, intuitive, and compassionate—this is your moment to lead meaningful change.

Key Responsibilities of the Chief Patient Experience Officer (CXO) – Self-Injection Devices

Patient Experience Strategy:
Develop and execute a comprehensive patient experience strategy that enhances every touchpoint of the self-injection journey. Champion a vision rooted in empathy, ease of use, and health literacy to ensure patients feel supported, informed, and empowered.

User-Centered Product Development:
Collaborate with R&D, design, and engineering teams to integrate patient feedback into the development of self-injection devices. Drive usability studies, human factors research, and inclusive design practices to ensure intuitive and accessible device experiences.

Cross-Functional Collaboration:
Partner with clinical, marketing, regulatory, and customer support teams to align patient experience initiatives with broader business goals. Promote a culture of collaboration and continuous improvement in delivering superior outcomes for patients.

Voice of the Patient Programs:
Establish programs to capture, analyze, and act on patient insights. Develop patient advisory boards, surveys, and real-world feedback loops to ensure patient perspectives directly inform company decisions.

Clinical Support & Education:
Lead initiatives to create robust educational materials, training tools, and support systems for patients and caregivers. Ensure patients understand how to safely and confidently use self-injection devices, improving adherence and satisfaction.

Quality & Compliance Alignment:
Ensure all patient-facing materials, communications, and initiatives adhere to healthcare regulations, privacy standards, and safety protocols. Collaborate with legal and regulatory teams to uphold ethical and compliant patient engagement practices.

Digital Health & Innovation:
Drive digital initiatives that improve patient onboarding, monitoring, and long-term engagement. Leverage mobile apps, portals, and telehealth integrations to enhance the convenience and personalization of the self-injection experience.

Equity & Accessibility:
Champion health equity by designing experiences that accommodate diverse patient populations, including those with physical, cognitive, or socio-economic challenges. Promote inclusive strategies that reduce barriers to care.

Metrics & Performance Tracking:
Define and track key performance indicators (KPIs) related to patient satisfaction, adherence, and health outcomes. Use data analytics and qualitative insights to optimize the patient journey and demonstrate impact.

Leadership & Advocacy:
Act as the internal advocate for patients across the organization. Inspire teams to adopt a patient-first mindset and represent the patient voice in executive decision-making, strategy sessions, and public-facing initiatives.

What the Client is Looking for in You

As the Chief Patient Experience Officer (CXO) – Self-Injection Devices, the client is seeking an inspiring healthcare leader who is deeply passionate about transforming patient journeys through empathy, innovation, and strategic insight. You should be a visionary yet operationally grounded executive, capable of aligning cross-functional teams around a unified, patient-first mission.

Proven Leadership in Patient Experience and Medical Devices

The ideal candidate brings extensive experience in healthcare, life sciences, or medical device sectors, with a strong background in leading patient experience or user-centered design initiatives. You should have a history of delivering measurable improvements in patient satisfaction, device usability, and health outcomes. A track record of shaping strategy at the intersection of innovation and compassion is highly valued.

Strategic Vision with a Human-Centered Approach

You must demonstrate a forward-thinking mindset and the ability to align patient needs with business goals. The client is looking for a CXO who can design and implement comprehensive strategies that enhance user engagement, improve adherence, and differentiate the product experience in the marketplace.

Deep Understanding of Patient Behavior and Clinical Context

A core requirement is your ability to understand the unique challenges patients face when using self-injection devices. You should possess a working knowledge of behavioral science, clinical workflows, and chronic disease management, enabling you to tailor interventions that promote confidence and compliance.

Experience in Cross-Functional Leadership

You should be adept at working across departments—including R&D, regulatory, marketing, and clinical teams—to ensure the patient voice is integrated into every phase of product development and lifecycle management. Your leadership should foster collaboration, agility, and a shared commitment to improving the patient journey.

Data-Driven Decision Making

Strong analytical capabilities and experience with patient feedback analytics, usability testing, and health outcome metrics are essential. You must be able to translate insights into actionable strategies and continuously measure success through well-defined KPIs.

Passion for Health Equity and Inclusive Design

The client values a leader who advocates for diverse and underserved populations. You should be committed to designing inclusive experiences that remove barriers to care and improve access for all patients, regardless of background, ability, or socioeconomic status.

Expertise in Regulatory and Quality Standards

Given the healthcare context, familiarity with FDA regulations, HIPAA, and quality assurance protocols is important. You must ensure all patient-facing initiatives comply with legal and ethical standards while maintaining a high bar for safety and integrity.

Influential Communication and Stakeholder Engagement

Your ability to communicate a compelling vision—both internally and externally—is key. The client is looking for a CXO who can effectively represent the patient voice to executive leadership, board members, healthcare providers, and external partners while inspiring internal teams to deliver on the brand’s promise of care and support.

FAQs About the Role – Chief Patient Experience Officer (CXO) – Self-Injection Devices

1. What are the key responsibilities of the Chief Patient Experience Officer (CXO) in this role?
As the CXO, you will be responsible for shaping and executing a patient-centered strategy across the self-injection device portfolio. This includes improving the patient journey, enhancing usability, gathering and implementing patient feedback, and working cross-functionally with R&D, regulatory, marketing, and clinical teams. You will serve as the voice of the patient, ensuring every interaction with the device supports health outcomes, safety, and emotional well-being.

2. What qualifications and experience are required for this position?
The ideal candidate should have substantial leadership experience in patient experience, healthcare, or the medical device industry. A deep understanding of human-centered design, chronic disease management, and regulatory requirements is essential. Experience leading cross-functional initiatives and a background in behavioral science, UX research, or clinical operations is highly desirable. An advanced degree in a relevant field (e.g., Public Health, Healthcare Administration, Design, or Life Sciences) is a strong plus.

3. What leadership qualities are essential for this role?
The client seeks a compassionate and visionary leader with exceptional communication skills, strategic thinking, and a strong collaborative mindset. You must demonstrate the ability to drive innovation while staying focused on patient outcomes. Emotional intelligence, adaptability, and a commitment to equity and inclusion are critical attributes for success in this position.

4. What challenges can I expect in this role?
You will face challenges such as aligning patient insights with regulatory and engineering constraints, navigating a competitive medtech landscape, and ensuring consistent experience across diverse patient populations. Balancing innovation with compliance and scaling personalized experiences globally are also key complexities in this role.

5. What is the expected impact of the CXO on product and business outcomes?
As CXO, your work will directly influence product adoption, user satisfaction, treatment adherence, and brand reputation. Your strategies will help improve clinical outcomes and reduce patient friction, ultimately contributing to business growth, differentiation, and long-term patient loyalty.

6. What is the culture and work environment like?
The organization embraces a mission-driven, patient-first culture that values empathy, innovation, and integrity. Collaboration across functions is highly encouraged, and leaders are empowered to champion change and foster inclusivity. You’ll be part of a forward-thinking environment where improving lives is at the core of everything the team does.

What Remuneration Can You Expect from This Job?

As the Chief Patient Experience Officer (CXO) for a leading self-injection device company in Philadelphia, PA, you can expect a highly competitive and well-rounded compensation package designed to attract executive-level talent with a strong background in patient experience, medical devices, and healthcare innovation.

1. Base Salary

The base salary for a CXO in the medical device or healthcare sector typically ranges from $250,000 to $400,000 annually, depending on the company’s size, funding stage, and strategic priorities. Established or publicly traded companies may offer even higher fixed compensation to reflect the leadership responsibility of the role.

2. Performance-Based Incentives

Annual performance bonuses are a key component of the CXO compensation plan. These are tied to the successful implementation of patient experience strategies, clinical and user satisfaction metrics, product adoption rates, and team performance. Bonus structures generally range from 25% to 75% of the base salary and may increase with exceptional performance.

3. Equity and Long-Term Incentives

To align leadership with company growth and long-term impact, many organizations offer equity packages, including stock options, RSUs (Restricted Stock Units), or performance shares. These equity components provide meaningful upside potential and incentivize sustained focus on innovation, patient outcomes, and market expansion.

4. Executive Benefits & Perks

The CXO will receive a full suite of executive-level benefits, which may include:

Comprehensive health, dental, and vision insurance
401(k) plan with employer contributions
Executive wellness and mental health programs
Paid time off and parental leave
Professional development and conference allowances
Business travel accommodations and expense accounts

5. Signing Bonuses & Relocation Support

To attract top-tier candidates, the company may also offer signing bonuses and relocation assistance for individuals moving to the Philadelphia area. Signing bonuses typically range from $25,000 to $150,000, depending on experience and negotiation.

Total Compensation Outlook

When combining base salary, bonuses, equity, and benefits, total annual compensation for this CXO role can range from $400,000 to $1 million+, depending on company performance, candidate qualifications, and incentive outcomes.

How to Apply

If you are a visionary healthcare leader with a passion for enhancing patient experience and deep expertise in medical device innovation, we encourage you to apply for the Chief Patient Experience Officer (CXO) – Self-Injection Devices role based in Philadelphia, PA. This is a rare opportunity to lead a pioneering organization committed to revolutionizing at-home care through patient-centric device solutions.

To apply, please submit your resume and a personalized cover letter outlining your leadership experience in patient experience strategy, product development in healthcare or medtech, cross-functional team leadership, and your track record of improving patient satisfaction and clinical engagement.

Be sure to highlight your:

Experience with self-injection or connected healthcare devices
Strategic thinking and operational execution
Ability to influence cross-functional teams, regulatory stakeholders, and end users
Vision for improving patient outcomes and healthcare accessibility

This executive role offers a career-defining opportunity to shape the future of home-based medical care and patient empowerment. Apply today to make a lasting impact as the Chief Patient Experience Officer (CXO) in a mission-driven, innovation-focused organization in Philadelphia, PA.

For additional information or to explore similar executive healthcare opportunities, visit our Autoinjector Executive Search Experts – Med Device Recruiters Page.

Job Category: Self-Injection Devices

Job Type: Full Time

Job Location: Philadelphia

Chief Patient Experience Officer – Self-Injection Devices | Philadelphia, PA