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# Chief Digital Officer with a Retail Bank – Dallas, TX



Role Overview for Chief Digital Officer with a Retail Bank – Dallas, TX
JRG Partners, a premier executive search firm, is proud to partner with a forward-thinking and community-focused retail bank in their search for a transformative Chief Digital Officer (CDO). Based in the dynamic economic hub of Dallas, Texas, this executive leadership role is a pivotal opportunity to architect the future of banking for a loyal and growing customer base. The successful candidate will be a visionary leader, a strategic innovator, and a results-driven executive tasked with spearheading the bank’s entire digital transformation journey.
In an era where digital engagement defines customer relationships, the CDO will serve as the primary catalyst for change, championing a ‘digital-first’ culture across the organization. This role is not simply about technology implementation; it’s about fundamentally reimagining how the bank interacts with its customers, delivers its products, and operates its business in a competitive landscape.
You will be responsible for creating a seamless, intuitive, and secure omnichannel customer experience that integrates mobile, web, and traditional banking channels. This executive will own the digital P&L, drive customer acquisition and retention through digital channels, and ensure that the bank’s digital offerings are not only best-in-class but also a significant driver of revenue and growth. This is a unique chance to make a lasting impact on a respected financial institution and shape the future of retail banking in the Southwest.
Key Responsibilities of Chief Digital Officer with a Retail Bank – Dallas, TX
The Chief Digital Officer will have a broad and impactful mandate, overseeing all aspects of the bank’s digital strategy and execution. Key responsibilities include:
Digital Strategy and Visionary Leadership
Develop, articulate, and execute a comprehensive, long-term digital vision and strategy that aligns with the bank’s overall business objectives. Continuously assess the competitive landscape, emerging technologies, and consumer trends to identify opportunities for innovation and growth.
Customer Experience (CX) Transformation
Champion a relentless focus on the customer, designing and delivering a frictionless, personalized, and engaging digital banking experience across all touchpoints, including online banking, mobile apps, and digital wallets. Utilize user research, A/B testing, and data analytics to continuously optimize the customer journey.
Digital Product Management & Innovation
Oversee the entire lifecycle of digital products and services, from ideation and business case development to launch, enhancement, and eventual sunsetting. Foster a culture of innovation to rapidly prototype and deploy new features and capabilities that meet evolving customer needs.
P&L and Performance Management
Assume full ownership of the digital channel’s P&L. Develop and manage the digital budget, establish key performance indicators (KPIs), and regularly report on progress against strategic goals to the executive team and the Board of Directors. Focus on driving measurable results in customer acquisition, engagement, digital adoption, and revenue growth.
Data Analytics and Business Intelligence
Harness the power of data to drive strategic decision-making. Build and lead a data analytics function that provides deep insights into customer behavior, product performance, and market trends. Implement data-driven personalization strategies to enhance customer loyalty and lifetime value.
Digital Marketing and Brand Presence
In collaboration with the Chief Marketing Officer, develop and execute sophisticated digital marketing strategies to increase brand awareness, drive lead generation, and acquire new customers. Oversee all digital marketing channels, including SEO, SEM, content marketing, social media, and email marketing.
Technology and Operations Collaboration
Partner closely with the Chief Information Officer (CIO) and Chief Technology Officer (CTO) to define the digital technology roadmap, select and manage vendor relationships, and ensure the scalability, security, and reliability of the digital banking platform.
Risk Management and Regulatory Compliance
Ensure all digital initiatives, products, and platforms adhere to the highest standards of security and regulatory compliance. Stay abreast of the evolving regulatory landscape, working closely with legal and compliance teams to mitigate risk and protect both the bank and its customers. This includes a deep understanding of guidelines from bodies like the Consumer Financial Protection Bureau (CFPB) and other relevant authorities.
Team Leadership and Talent Development
Build, mentor, and inspire a world-class team of digital professionals across product management, UX/UI design, data analytics, and digital marketing. Foster a collaborative, agile, and results-oriented culture that attracts and retains top talent.
Requirements for the Chief Digital Officer with a Retail Bank – Dallas, TX
The ideal candidate is a seasoned digital executive with a proven track record of driving successful transformation within the financial services industry. We are seeking a strategic thinker with a hands-on approach and the ability to influence and lead across a complex organization.
Educational & Professional Experience:

Bachelor’s degree in Business Administration, Marketing, Technology, Finance, or a related field is required. An MBA or other advanced degree is highly preferred.
A minimum of 15 years of professional experience, with at least 7-10 years in a senior leadership role overseeing digital strategy, product management, or digital transformation.
Direct experience within the retail banking, fintech, or consumer financial services sector is essential.

Skills & Competencies:
Strategic Vision
Demonstrated ability to create and execute a successful digital strategy that drives tangible business results and market differentiation.
Financial Acumen
Strong P&L management experience with a deep understanding of the financial drivers of a digital business.
Customer Centricity
A genuine passion for understanding and serving the customer, with proven experience in leveraging design thinking and UX principles to create exceptional digital experiences.
Technical Proficiency
Solid understanding of modern digital technologies, including cloud computing, APIs, mobile application development, data analytics platforms, AI/ML, and cybersecurity principles.
Leadership Presence
Exceptional communication, presentation, and interpersonal skills with the ability to inspire teams and influence stakeholders at all levels, including the C-suite and the Board.
Regulatory Knowledge
In-depth knowledge of the banking regulatory environment and its implications for digital products and services.
Agile Methodology
Experience leading teams in an Agile or similar iterative development environment is strongly preferred.
Data-Driven Mindset
Proven ability to use data and analytics to inform strategy, measure performance, and uncover new opportunities.
Benefits & Perks Offered
Our client is committed to investing in their employees and offers a highly competitive and comprehensive executive compensation and benefits package, including:
Executive Compensation
A competitive base salary, annual performance-based bonus, and long-term incentive/equity plan.
Comprehensive Health & Wellness
Full medical, dental, and vision insurance coverage for you and your eligible dependents.
Retirement Planning
A robust 401(k) plan with a generous company match to help you plan for your future.
Work-Life Balance
A generous paid time off (PTO) policy, including vacation, sick leave, and paid company holidays.
Professional Development
A significant budget for continuing education, executive coaching, and attendance at industry conferences to keep you at the forefront of digital banking.
Relocation Assistance
A comprehensive relocation package is available for exceptional candidates moving to the vibrant Dallas area.
Additional Perks
Including executive wellness programs, banking privileges, and community involvement opportunities.
How to Apply
JRG Partners has been exclusively retained for this critical executive search. To be considered for this transformative leadership opportunity, please submit your resume and a cover letter outlining your qualifications and your vision for the future of digital banking. All inquiries and applications will be handled with the utmost confidentiality.
We invite you to learn more about our expertise in this domain by visiting our specialized financial services executive search team. We are dedicated to connecting visionary leaders with market-defining opportunities. We look forward to reviewing your application and discussing how you can lead our client into their digital future.